Export Sales Coordinator / Executive

About the role

Join our export team and build hands-on experience in international trade, shipping coordination and overseas customer management. In this role, you will support the end-to-end export process—from receiving customer orders and preparing shipping documents to coordinating logistics and monitoring deliveries. This is an excellent opportunity for candidates who enjoy coordinating with different parties, handling international shipments and working in a fast-paced environment.

Key responsibilities

• Support the Export Manager in daily export sales and operational activities.
• Coordinate overseas customer orders from confirmation through shipment and delivery.
• Prepare accurate export documentation, including Proforma Invoices, Commercial Invoices, Packing Lists and other required shipping documents.
• Arrange container bookings and coordinate shipments with freight forwarders, shipping lines, transporters and logistics service providers.
• Monitor vessel schedules, shipment progress and delivery timelines to ensure orders are delivered on time.
• Prepare and submit Certificate of Origin (COO) applications through DagangNet ePCO, including CPTPP, Form D and Form AANZ, where applicable.
• Communicate with overseas customers regarding order confirmation, shipping arrangements, documentation requirements and delivery status.
• Coordinate with the Sales, Production, Warehouse and Logistics teams to ensure smooth order fulfilment.
• Maintain accurate shipment records and promptly follow up on any documentation or delivery issues.

Job Requirement

• Diploma or Degree in Business Administration, International Business, Logistics, Supply Chain Management or a related discipline.
• Preferably 1–3 years of experience in export coordination, shipping, logistics, customer service or sales coordination.
• Experience in export documentation, container booking, international shipping procedures or DagangNet ePCO will be an advantage.
• Good written and verbal communication skills, particularly when dealing with overseas customers and logistics providers.
• Proficient in Microsoft Office, especially Excel, Word and Outlook.
• Detail-oriented, well-organized and able to manage multiple orders, shipments and deadlines.
• Responsible, proactive and comfortable working with different internal departments and external service providers.
• Fresh graduates with relevant qualifications, a positive attitude and a willingness to learn are encouraged to apply.