Export Sales Coordinator (OEM / Private Label)

Job Descriptions

• OEM Order & Spec Verification: Review and verify customer purchase orders (PO), product specifications, packaging artwork, and technical requirements before order entry.
• ERP / SAP System Management: Input sales orders into the SAP system, ensure 100% data accuracy for OEM SKUs, and issue internal memos/amendments for any revisions.
• Cross-Functional Production Coordination: Coordinate closely with Planning, Production, QA, and Packaging teams to monitor manufacturing schedules, factory capacity allocation, and on-time completion.
• End-to-End Export & Logistics Handling: Facilitate shipping procedures, vessel/container bookings, and gather required export documents (e.g., Invoice, Packing List, B/L, Form E/D, Health Certificates, and COA).
• Payment & Commercial Support: Track customer payment status, credit limits, and commercial terms prior to cargo release.
• Customer & Stakeholder Liaison: Act as the key contact point for international OEM clients and local distributors, providing real-time updates on shipment status and production timelines.
• Issue Resolution & Claim Handling: Investigate and resolve operational bottlenecks, delivery delays, or document discrepancies through internal negotiation and customer alignment.
• Reporting & Task Support: Maintain updated tracking sheets for backorders, shipment schedules, and sales data; perform other related tasks as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, Marketing, or a related field.
• Minimum 2+ years of direct experience in Export Sales Coordination within OEM, Private Label, or Contract Manufacturing industries (Food / FMCG manufacturing background is highly preferred).
• Solid understanding of international trade terms (Incoterms), export documentation, and customs procedures.
• Hands-on experience with SAP / ERP systems and proficient in MS Office (Advanced Excel is a plus).
• Strong command of English (written and spoken) for daily international client communications.
• Detail-oriented, proactive, with strong cross-functional coordination skills under fast-paced manufacturing environments.