Export Seafreight Coordinator

Are you an experienced export sea freight coordinator who is driven, passionate & looking for a company who appreciates & acknowledges your hard work?

Do you value a dynamic and inclusive work environment?

If so, this might be the perfect role for you. Due to some internal movements, our Sydney office is looking for an experienced Export Sea freight Customer Service team member to join our amazing team. We tailor solutions around our customers unique requirements and through a partnership approach to customer relationships.  Our people are our single, most valuable resource.  They are skilled, cross-trained and motivated to achieve positive outcomes at every opportunity - they go the extra mile.

We are a dynamic, forward thinking, Australian owned freight forwarding company now in our 37th year. We are well known for our unique market position & adoption of new technology to enhance our customer experience. We have 7 offices in 4 countries & growing.

We offer a hybrid Work from home / In-office working environment providing both flexibility & team collaboration.

Responsibilities:

To manage and process export sea freight shipments while keeping in close contact with customers and suppliers to always ensure a high level of service.  To act as the face of Kalgin, striving for excellence in export customer service.

• Coordinate tasks to meet all customer & SOP requirements: booking approvals, executing cargo collection / container transport, Quarantine requirements, processing PRA’s, pre-alerts & invoicing, etc.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Liaise with trucking companies, depots, freight forwarders & shipping lines, overseas agents & other Kalgin offices to co-ordinate shipments.
• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
• Build strong relationships with customers, responding timely and following up on requirements and solutions.
• Managing and developing relationships with assigned key customers & relevant contacts within the business.
• Participate in customer business reviews.
• Ensure all job invoicing and costing in Cargowise are processed accurately & promptly.

The successful applicant should demonstrate;

• Minimum of 3+ years’ experience in 'end to end' sea freight & freight forwarding.
• Must be ‘currently’ living in Sydney and Australian citizen or permanent resident.
• Strong working knowledge of Cargowise - confident and capable.
• Export FAK experience an advantage, however not essential.
• Excellent communication & time management skills with the ability to prioritise & multi-task.
• Professional manner & common-sense approach to work & pride yourself on attention to detail, customer service & relationships.
• Critical-thinking, flexibility, & problem-solving skills to adapt to ever-changing tasks & customer needs.
• Energetic and team oriented.
• Ability to work in a fast-paced and deadline-driven environment.
• Be professional, keen, and ambitious.

What’s in it for you:

• Flexibility & hybrid (WFH) working environment.

• Stability & confidence working within a successful & growing Australian owned Freight Forwarder.

• Long term career opportunity & training / cross-training.

• Autonomous & hands on role.

• Work closely within a collaborative & dynamic team.