Export Services Coordinator

About the role

Export Sales Coordinator at Mondi Bangkok, within the Export Sales section of the Sales Department. The role involves daily interfacing with the customer portfolio, managing end-to-end customer service requirements, and coordinating export shipments and logistics.

Key responsibilities

• Interface on a daily basis with the customer portfolio of the company
• Engage with internal stakeholders through efficient communications
• Interpret customer requirements through accurate entries into the ERP system through to dispatch and invoicing
• Manage end-to-end customer service requirements, including completing customer required documentation, maintaining finished goods stock to agreed levels, and creation of customer stock sheets and account management on aged stock
• Arrange transport requirements for all deliveries including export shipments
• Management of new customer growth and trial activity
• Attend and support customer business reviews and customer sites to build strong relationships and exceed customer expectations
• Follow ISO 9001, GMP, GHP, HACCP, BRC practices and 5S of Mondi guidelines
• Understand environmental management within ISO 14001 framework, focusing on pollution prevention and environmental protection
• Understand risks and hazards of ISO 45001 Occupational Health and Safety Management System and manage relevant operations through information, communication, and training

Qualification

• Minimum Bachelor's qualification in Business Administration or relevant field
• Minimum 1-2 years in customer service
• Team-oriented
• Result-oriented – promptly deliver activities defined by action plans
• Customer-oriented (final and internal customer)
• Promote active communication and keep a positive attitude towards problem solving
• Have initiative and be adaptable towards internal and external opportunities and threats
• English communication is a must
• Efficiency in MS Office, Word, Excel, PowerPoint, Outlook