Export Supervisor

About the role

PT United Waru Biscuit Manufactory is seeking an experienced Export Supervisor to join our dynamic sales and client administration team. This is a full-time position based in Sidoarjo, East Java, and represents a key role in overseeing our export operations and ensuring seamless coordination between our manufacturing facility and international clients. As Export Supervisor, you will be instrumental in managing export processes, maintaining client relationships, and driving the efficiency of our global distribution network. This role is critical to the success of our international business expansion and directly impacts our reputation in overseas markets.

Key responsibilities

• Supervise and coordinate all export documentation, including preparing bills of lading, commercial invoices, certificates of origin and customs declarations
• Manage communication with international clients, freight forwarders and customs authorities to ensure timely shipment of products
• Monitor export orders from receipt through delivery, tracking shipments and resolving any issues that arise during transit
• Ensure compliance with international trade regulations, export laws and company policies for all shipments
• Liaise with the warehouse and production teams to coordinate product availability and loading schedules for export orders
• Maintain detailed records of export transactions, shipments and client correspondence for audit and reporting purposes
• Prepare regular reports on export performance, including shipment volumes, delivery timelines and customer feedback
• Handle customer inquiries related to orders, pricing and logistics, providing professional and timely responses
• Coordinate with logistics partners to optimise shipping routes and reduce transportation costs
• Train and guide junior administrative staff on export procedures and best practices

What we're looking for

• Proven experience working in export administration or client services within a manufacturing or trading environment, preferably 3-5 years in a supervisory or senior administrative role
• Strong knowledge of international trade procedures, documentation requirements and customs regulations
• Excellent organisational and time management skills with the ability to manage multiple export orders simultaneously
• Proficiency in export management systems and Microsoft Office applications, particularly Excel and Word
• Outstanding written and verbal communication skills in English; proficiency in additional languages is advantageous
• Detail-oriented with strong accuracy in documentation and record-keeping
• Ability to work independently whilst collaborating effectively with colleagues across different departments
• Problem-solving capabilities and flexibility in adapting to changing international trade requirements
• Knowledge of food industry export standards and regulations is preferred
• Demonstrated experience in client relationship management and customer service excellence

What we offer

PT United Waru Biscuit Manufactory is committed to providing our employees with a supportive and professional work environment. We offer competitive remuneration packages commensurate with experience and qualifications. As a full-time member of our team, you will benefit from opportunities for professional development and career advancement within our growing export operations. We value our employees' contributions and foster a collaborative workplace culture that encourages innovation and continuous improvement. We also provide a stable working environment with clear performance expectations and regular feedback to support your success in the role.

About us

PT United Waru Biscuit Manufactory is a established biscuit manufacturer based in Sidoarjo, East Java, with a strong commitment to producing high-quality products for both domestic and international markets. We are dedicated to maintaining excellence in our manufacturing processes and building long-lasting relationships with our global clients. Our company values integrity, efficiency and customer satisfaction, and we take pride in our reputation for reliable service and consistent product quality. With an expanding international presence, we are looking for talented individuals who share our commitment to growth and excellence in the export sector.

Apply now

If you are an experienced export professional ready to take on a supervisory role and contribute to our international success, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any supporting documentation to our recruitment team. We look forward to reviewing your application and discussing how you can become part of our growing team at PT United Waru Biscuit Manufactory.