Express Sales Manager

About our Company {{ job.account.description }} We are seeking a dynamic Express Sales Manager to join our team.  A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. Responsibilities

1. Respond to internal and external Sales inquiries or requests and provide assistance as needed 
2. Redirect Sales related calls or distribute correspondence to the appropriate person of the team 
3. Act as a liaison with other departments or functions (Operations, Front Office, F&B, etc.) 
4. Actively solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communications 
5. Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets 
6. Work with the Special Events Manager on Wedding Packages to increase additional revenue opportunities associated with Rooms Only Wedding Blocks. 
7. Use company wide programs, sales developments, prospecting projects and reporting for group business development 
8. Follow up on all business inquiries and leads to generate group room nights and associated food and beverage revenue to impact RevPar performance 
9. Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined 
10. Develop and maintain rapport with hotel community and key community contacts to ensure a visible presence in the industry 
11. Perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships 
12. Create VIP or Group resumes identifying and communicating traveler’s needs and acting as liaison to ensure all operational and marketing aspects of their stay are met 
13. Understand and utilize the sales tools the company provides and to follow and support all sales and marketing operating systems. Ability to sell all hotel products and services 
14. Review daily arrivals to isolate potential new clients 
15. Participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits 
16. Consistently offer professional, friendly and engaging service 
17. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees 
18. Balance operational, administrative and colleague needs

 

Competencies

1. Four-year college degree preferred
2. Must have a minimum three (3) years of experience in hospitality sales required
3. Market knowledge and sales experience preferred
4. Strong experience in Group Market preferred
5. Strong ability in using MS Office (MS Excel, Word, and MS PowerPoint, in particular) Delphi and access database tools
6. Outstanding communication and interpersonal skills
7. Ability to handle data with confidentiality
8. Excellent reading, writing and oral proficiency in the English Language
9. Excellent organizational, time management skills and attention to detail
10. Ability to multitask
11. Work well under pressure, requires being a team player

Compensation & Benefits We offer competitive wages and benefits while fostering a diverse and inclusive work experience.  We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. About our Brand {{ job.brand.description }}