Express Service Advisor

Description:

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners in the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others!#1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1800 plus team members. We have been recognized as one of Pittsburgh’s top workplaces for 14 years running!

As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters .

COME JOIN OUR WINNING TEAM!

What We Offer:

• Full complement of health insurance benefits
• Paid Time Off in first year of employment
• Paid Holidays
• Paid Parental Leave
• 401(k) with Company match
• Company-paid short term disability and workers’ compensation
• Company-paid term life insurance
• Competitive Pay Plan

Responsibilities:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedules service appointments utilizing the available scheduling system properly.
• Obtains customer history and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Documents customer’s vehicle needs accurately and clearly on repair order.
• Inspects vehicle for damage and other needs.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Checks on progress towards completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Qualifications:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional and energetic work-style

We welcome replies in strict confidence. Qualified applicants should email a work history or resume to our attention. EOE

#1 Cochran - ONE Great Place to Grow Your Career!

Requirements

Requirements:

EDUCATION & PRIOR EXPERIENCE

• No prior experience or training required.

LANGUAGE & MATHEMATICAL SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and emails. Ability to correspond through emails & text to consumers.

CERTIFICATES & LICENSES

• Valid State Drivers License

DAY TO DAY DESCRIPTION

#1 Cochran is committed to providing a work environment that is free from discrimination, harassment and intimidation based on race, color, religion, creed, sex, age, national origin, ancestry, citizenship, familial status, gender identity, sexual orientation, physical or mental non-job related handicap or disability, or any other characteristic protected by the applicable laws