Express Service Advisor

If you’re a mechanically minded car enthusiast with stellar customer service skills, this job is for you! Our dealership seeks an automotive express service advisor who loves greeting customers, assessing customer needs and scheduling appointments for our capable service technicians. In this role, you’ll use your product knowledge as a service advisor to evaluate warranty protections and coordinate necessary services. If you’re confident you’re the one we need to fill this promising position, apply now!

Responsibilities:

• Review and verify vehicle warranty protections and service contract coverage for express services.
• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments.
• Schedule appointments for service technicians.
• Resolve customer complaints to facilitate a positive service center experience.
• Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers.
• Manage all automotive paperwork, including repair orders, invoices, and maintenance records.

Qualifications:

• Have a high school diploma or GED equivalent
• general computer skills are mandatory
• Previous experience working as a service technician or in a service department a plus
• A valid, state-issued driver’s license and clean driving record is required
• Must have strong organizational, communications, and interpersonal skills

We offer medical, dental, vision and 401k.

Paid vacation after 90 days.

Clean DMV record, background check and drug screening required.

EOE

Job Type: Full-time

Benefits:

• Employee discount

Work Location: In person