Express Shopper

Job Summary:

We are seeking an Express Shopper to join our team. This role is responsible to shop the store to complete customer online orders, offer advice and guidance on products, process purchase orders, prepare deliveries, and assist with online customer queries. The goal is to exceed customer expectations by having a keen eye for detail.

Ultimately, this role will work indirectly with customers to prepare orders and get them to our customers as if they had shopped the orders themselves.

If you feel that this describes you, we hope you apply!

Duties/Responsibilities:

• Support customers with placing orders and making payments via the phone, online, or in person
• Help customers make the best possible purchases by providing advice, guidance, and excellent customer service
• Engage with customers and ensure any special instructions are followed.
• Ensure that orders are accurately selected, scanned, and packed
• Assist with order collection, packaging, loading, and payment, where required
• Appropriately substitute products for similar items if original items are not in stock or have been discontinued
• Collaborate with store departments to ensure efficient service delivery
• Respond promptly and effectively to customers' complaints and requests
• Ensure the store is clean, safe and ready for shoppers
• Process cash register payments by cash, credit card, gift card, and debit
• Wrap and place merchandise in bags / carts
• Balance and reconcile cash at end of work shift
• Performs other related duties as assigned

Required Skills/Abilities:

• Proven customer service or retail experience is a plus
• Great attention to detail
• Good communication and people skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Available to work flexible hours including evenings, weekends, and holidays

Education and Experience:

• High school diploma or equivalent preferred

Physical Requirements:

• Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
• Push, pull, squat, bend, and reach during shifts with or without reasonable accommodation
• Able to lift up to 40 pounds at times

About Us

Stong’s Market is a locally owned, community focused grocery store. We offer a wide variety of local and boutique products at our Vancouver, North Vancouver and Squamish locations. Our Stong’s Market Express Department are experts at home delivery straight to your front door. The Stong’s name has a rich history with over 85 years of grocery experience and we are committed to a unique and family friendly grocery shopping experience.

Our Commitment

Stong’s Market is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Stong’s Market is committed to working with and providing reasonable accommodations to individuals during the recruitment process. If you need a reasonable accommodation for any part of the employment process, please notify the hiring manager when contacted for an interview.

How to Apply

Interested candidates are invited to apply online at stongs.com/careers/.