Extended Coverage Dispatch

Extended Coverage Dispatch Responsibilities

• Provide directions to drivers to ensure safe and timely delivery of freight.
• Communicate with drivers on an ongoing basis primarily via telephone and mobile communication messaging.
• Exercise independent judgment to determine if situations need to be addressed immediately or forwarded to the driver's assigned driver manager to be addressed.
• Provide ongoing feedback to drivers, both positive and negative.
• Address service-related issues with drivers as needed as issues arise.
• Report driver's conduct that could be potentially detrimental to the safety of the drivers or others.
• Leave shift communication when necessary.
• Other duties and responsibilities as assigned by management.

Operational Responsibilities

• Provide check calls for each truck touched in AS/400.
• Dispatch trucks electronically.
• Provide verbal dispatch on all Beef loads, multiple pickups, and produce loads.
• Check call trucks advising verbal dispatches are complete.
• Read and respond to take appropriate action regarding all mobile communication messages.
• Answer all incoming calls in a timely manner.
• Read late pings and take appropriate action to ensure on-time delivery.
• Enter IR service failures as needed.
• Ensure drivers follow fuel solutions. Provide new solutions as needed.
• Keep PTAs current.
• Verify and issue unloading and late fees, and notify planning/CSR as needed.
• Start and end home time status and shop status accurately and timely.
• Block and open Fuel cards as needed.
• Track/Trace/Report key accounts as assigned.
• Review National Beef non-departed loads.
• Answer customer emails

Reefer Alert Responsibilities

• Review reefer alert messages.
• Properly investigate and address all alerts, even if it is a recurring alert.
• Escalate alerts as needed.
• Reefer alerts are a critical function of the job and if not monitored and addressed properly could lead to disciplinary action.

Safety And Compliance Responsibilities

• Write up accident reports.
• Write up OS&D reports.
• Monitor entrance/exit gates.

This is an OVERNIGHT 12 hour shift.