Extended Stay Assistant General Manager

Date posted: October 16, 2026

Job description:

Hotel Assistant General Manager

Home2 Suites by Hilton Dallas East

Pay: $19.00–$20.00 per hour, based on qualifications and experience

Job type: Full-time

Expected hours: Approximately 40 hours per week; hours may vary based on operational and business needs

Availability: Flexible availability is required, including evenings, weekends, and holidays

Work location: In person

Job Overview

Home2 Suites by Hilton Dallas East seeks an experienced, organized, guest-focused Hotel Assistant General Manager to support daily operations. The AGM will work closely with the General Manager and all hotel employees to maintain excellent guest service, efficient operations, appropriate staffing, and compliance with company policies and Hilton brand standards. The ideal candidate will be a hands-on leader who is committed to providing clean and comfortable accommodations, reliable hotel services, and friendly, helpful service throughout each guest’s stay.

Duties and Responsibilities

Ensure guests receive friendly, professional, and timely service throughout their stay. Respond to guest questions, concerns, and complaints and resolve issues efficiently and professionally.

Monitor guest feedback and support initiatives to improve guest satisfaction scores and the overall guest experience.

Maintain a welcoming environment that reflects Home2 by Hilton’s focus on an energetic atmosphere, efficient service, and clean and comfortable accommodations.

Assist the General Manager with the hotel’s daily operations.

Support and oversee the Front Desk, Housekeeping, Breakfast, Maintenance, and other operational areas. Coordinate with the General Manager and all employees to ensure clear communication, appropriate staffing, and smooth daily operations across all hotel departments. Help ensure compliance with Home2 Suites by Hilton brand standards, company policies, and operating procedures. Conduct regular inspections of guest rooms, public areas, entrances, hallways, and hotel facilities. Oversee the cleanliness, safety, and overall condition of the complimentary breakfast area, fitness center, lobby, and other guest areas. Ensure the appropriate preparation, cleanliness, presentation, and operation of the complimentary breakfast service. Assist with employee scheduling based on occupancy, business levels, and operational requirements. Support the recruitment, onboarding, training, coaching, and performance management of employees.

Monitor employee attendance, punctuality, productivity, uniform standards, and compliance with workplace policies. Assist the General Manager in monitoring labor, purchasing, inventory, maintenance, utilities, and other operational costs while maintaining guest service and brand standards. Review daily operational reports, occupancy levels, guest concerns, and departmental updates. Support hotel safety, security, cleanliness, and emergency-response procedures. Assist with maintaining accurate operational records and completing required reports. Perform Manager-on-Duty responsibilities as scheduled.

Provide hands-on assistance and operational coverage during busy periods or staffing shortages. Perform other duties as assigned by the General Manager, Management, and ownership.

Qualifications and Experience

Previous hotel operations or hospitality experience is required.

Previous supervisory and management experience in a hotel environment is required.

Experience with Front Office, Housekeeping, Breakfast, and general hotel operations is an asset.

Familiarity with Hilton brand standards or experience working at a Hilton-branded property is an asset.

Strong leadership, organizational, and problem-solving skills.

Excellent verbal and written communication skills.

Strong guest-service skills with a professional and positive attitude.

Ability to manage multiple responsibilities in a fast-paced hotel environment.

Ability to work independently and collaboratively with employees across different departments.

Basic knowledge of hotel property-management systems, Microsoft Office, and operational reporting.

Ability to stand and walk for extended periods and assist with operational duties when required.

Ability to work flexible hours, including evenings, weekends, and holidays.

Must be legally authorized to work in the United States.

What We Offer: Competitive hourly pay of $19.00–$20.00, based on qualifications and experience.

Opportunities for professional growth and development. A supportive and team-oriented working environment.

Work Location: In person

Job Type: Full-time

Benefits:

Employee discount

Education:

High school or equivalent (Required)

Experience:

AGM: 1 year (Required)

Shift availability:

Day Shift (Preferred)

Night Shift (Preferred)

Overnight Shift (Preferred)

Ability to Commute:

Dallas, TX 75228 (Required)

Work Location: In person

Pay: $19.00 - $20.00 per hour

Expected hours: No less than 30.0 per week

Benefits:

• Employee discount

Work Location: In person