External Data lead

Role & responsibilities

• Manage data cleaning activities for specified clients/studies
• Liaise directly with client/CRO DMs to develop a query management strategy during study start-up
• Enact and maintain data cleaning schedule in accordance with the established query management strategy
• Maintain visibility to data lock schedules and ensure reconciliation is complete prior to data lock periods
• Ensure seamless communication and follow up with our selected external client and internal clients.
• Analyze client data discrepancies. Update database accordingly to the clients needs and in compliance with the GCP rules when appropriate.
• Lead the communication with the other departments in relation to the discrepancy solving until resolution.
• Provide direct answers to the selected external client or internal clients and provide advice when the request is not directly feasible.
• Negotiate the timelines when needed.
• Involve selected external clients or internal client in decision making to ensure clients needs are being considered.
• Act as primary strategic representative between selected external clients and other Labcorp departments in the scope of the data reconciliation.
• Review the study Statement of Work to ensure compliance of the request with the protocol when appropriate.
• Perform quality checks on data revisions and answers provided to clients.
• Generate and review Labcorp database reports and resolve issues as needed.
• Lead escalation of issues that may impact resolution of the discrepancies on time. Manage workload and priorities to ensure all clients’ deadlines are respected.
• Work in a team-oriented, global environment with a focus on customer service, both internal and external.
• Assist and support management in the implementation of global processes and procedures, ensuring seamless integration.
• Responsible for effective and timely adherence to management communications, meetings, and procedures.