eye clinic assistant

About the role

Eye Institute of Hong Kong (EIHK) is seeking a dedicated and compassionate Eye Clinic Assistant to join our team in Central. This is a full-time position that plays a vital role in supporting the smooth operation of our eye care clinic. As an Eye Clinic Assistant, you will be at the frontline of patient care, assisting ophthalmologists in delivering exceptional eye health services. Your contribution will be essential to ensuring patients receive quality care in a welcoming and efficient clinical environment.

Key responsibilities

1. Greet patients upon arrival and manage patient check-in procedures, including updating patient records and insurance information
2. Assist ophthalmologists during patient consultations and eye examinations
3. Conduct preliminary patient assessments, including visual acuity testing and other screening procedures
4. Operate and maintain ophthalmic equipment, ensuring all instruments are sterilized and properly calibrated
5. Prepare examination rooms for patient visits, restocking supplies and maintaining a clean and hygienic environment
6. Manage appointment scheduling and patient flow to minimise wait times
7. Provide patient education on eye care, treatment options and post-procedure instructions
8. Process patient payments and manage billing inquiries
9. Maintain confidentiality of patient records in accordance with healthcare regulations
10. Assist with administrative tasks including filing, data entry and record keeping

What we're looking for

1. Secondary education or higher qualification in a healthcare-related field
2. Previous experience working in a clinical or healthcare setting not essential but preferred
3. Good communication skills in English and Cantonese (Mandarin a plus)
4. Strong attention to detail and ability to maintain accurate patient records
5. Calm demeanor with the ability to work effectively in a fast-paced clinical environment
6. Compassion and empathy towards patients, particularly those with vision impairments
7. Organizational skills with the ability to multitask and priorities effectively
8. Commitment to maintaining high standards of patient care and clinic hygiene
9. Willingness to undertake relevant training and professional development opportunities

What we offer
At Eye Institute of Hong Kong (EIHK), we are committed to supporting our staff and providing a rewarding work environment. We offer competitive remuneration commensurate with experience and qualifications. Our team benefits from a supportive workplace culture where professional development is encouraged and valued. We provide ongoing training opportunities to enhance your clinical skills and knowledge of the latest eye care practices. We maintain a flexible approach to work-life balance, recognising the importance of personal wellbeing. Our team members work collaboratively to deliver exceptional patient care, and we foster an environment of mutual respect and support.

About us
Eye Institute of Hong Kong (EIHK) is a leading provider of comprehensive eye care services in Hong Kong. Our mission is to deliver high-quality ophthalmological and optometric services to our community, helping patients achieve and maintain optimal eye health and vision. We are staffed by experienced eye care professionals dedicated to providing compassionate, evidence-based care using state-of-the-art technology and techniques. Our clinic is committed to creating a welcoming environment where patients feel valued and supported throughout their eye care journey. We pride ourselves on our patient-centred approach and our commitment to advancing eye health within the local community.

Apply now
If you are passionate about eye care and committed to delivering excellent patient service, we would like to hear from you. Please submit your application, including your curriculum vitae and a cover letter detailing your relevant experience, to Eye Institute of Hong Kong (EIHK).