Eye Wear Consultant

Skillventory is hiring an Eye Wear Consultant for a leading Retail company.

Job details:

Sales & Customer Handling

• Achieve sales targets by engaging with customers, understanding their requirements and recommending suitable products.
• Explain product offerings, assist in purchase decisions and complete sales transactions.
• Achieve category-wise sales targets and handle sales returns/repairs.

Retail Operations & Store Management

• Follow store SOPs, cost-saving practices and maintain accurate stock records.
• Ensure stock replenishment, proper product display and store/product security.
• Monitor dead stock and coordinate with the Store Manager to minimise it.
• Support Marketing, VM and other teams to improve store operations and footfall.
• Maintain awareness of competitor practices and market trends.

Customer Feedback & Complaints

• Collect and share customer feedback with relevant teams to improve customer satisfaction.
• Resolve customer queries and complaints as per company guidelines.