F & B Service

Food & Beverage Service Team Member

Overview:

As a Food & Beverage Service team member at Louma Country Hotel, you will deliver warm, attentive, and knowledgeable service across our restaurant, bars, events, and in-room dining. You will play a key role in showcasing our estate’s farm-to-fork cuisine and Louma wines, ensuring each guest enjoys a memorable experience. Reporting directly to the Restaurant Manager, you will act as an ambassador for our brand.

Key Responsibilities:

1. Service

• Greet and seat guests, take accurate orders, and serve food and beverages according to Louma’s high standards.
• Thoroughly understand and describe menu items, ingredients, allergens, and Louma wines to guests.
• Upsell menu items, drinks, wines, and experiences in a genuine and guest-focused manner.
• Accurately process payments via the POS system, following all financial procedures.
• Support service for events, private dining, breakfast, and in-room dining as scheduled.

2. Standards & Set-up

• Set up, maintain, and clear service areas, stations, and bars before, during, and after service.
• Maintain cleanliness and presentation standards in all guest areas.
• Follow SOPs for service, cleaning, and stock management; report low stock or maintenance issues.
• Maintain clear and timely communication with the kitchen regarding orders, timings, and special requests.

3. Guest Experience

• Anticipate guest needs and consistently go the extra mile to enhance their experience.
• Handle guest feedback in a professional manner, and promptly escalate complaints to management.

4. Licensing, Food Safety & Health & Safety

• Serve alcohol responsibly and verify age in line with licensing regulations.
• Strictly adhere to food safety, hygiene, and allergen protocols.
• Take responsibility as a Competent Person in line with Health & Safety Policy, following all SOPs and risk assessments.
• Be familiar with and follow all fire, evacuation, and emergency procedures.

5. Training & Qualifications

• Essential: Level 2 Food Safety (or willingness to complete); allergen awareness training.
• Desirable: WSET Level 1 or 2; barista experience; POS handling; First Aid at Work.
• Previous food and beverage experience is advantageous; full training will be provided.

6. Other Requirements

• Flexibility with working hours, including evenings, weekends, bank holidays, and peak periods.
• Consistently presentable, cheerful, and polite, with good personal hygiene and a clean uniform.
• Remain calm under pressure, contribute positively to the team, and build respectful relationships.
• Represent the Louma Country Hotel ethos in all guest, team, partner, and third-party interactions.
• Perform any other reasonable duties requested by the Restaurant Manager or F&B Service Manager.

Company Benefits

• Enhanced Pension Scheme
• Private Medical Insurance
• Private Dental Insurance
• Performance Related Bonus Scheme
• Annual Performance Review