Faces Store Supervisor

Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience in the region, we have become a major player in the beauty, fashion, and gift sectors by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth, we are looking to build a world-class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What You'll Be Doing At Chalhoub, creativity is a team effort! Working as a Store Supervisor of Faces, you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team, and ensuring full adherence to the brand’s guidelines and store processes.

Key Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
• Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities
• Stay ahead of the latest trends, products, and competitors and share feedback with relevant stakeholders in the back-office team.
• Think hybrid by leveraging all types of points of sale, online and offline.
• Team Leadership and Development
• Provide a clear vision to the team about the business and the store’s vision and key directions
• Identify, recruit, develop, and retain strong talents
• Create a positive work environment based on trust, respect, and fairness, and be the voice of the employees when needed by sharing any of their feedback, challenges, and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote a growth mindset by leveraging the Group’s available learning tools and platforms, and constantly monitor the team’s development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience

• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business, including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them

Operational Excellence

• Ensure all sales and operational policies and procedures are followed and maintained in the store.
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality, and no fulfillment action is pending in the store.
• Leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or otherwise trained on it.
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
• Ensure that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, work closely with relevant teams to constantly improve them, and escalate any issues or concerns for prompt action.
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours

What You'll Need To Succeed

• Experience managing a team within the retail industry is required
• Excellent communication skills in English and Arabic, with a proven ability to manage and influence diverse stakeholders.
• Analytical mindset capable of translating KPIs into actionable business improvements.
• Skilled in conflict resolution and navigating complex challenges with a solution-oriented approach.
• Agile professional who thrives under pressure and adapts quickly to changing priorities.

What We Can Offer You With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.