Facilities Admin

1. Facility Operations Management

• Manage end-to-end administrative and facilities operations across two or more facilities during night shift.
• Ensure all critical infrastructure (power, HVAC, utilities, UPS) are operational.
• Conduct periodic facility rounds and audits to identify and mitigate risks.
• Ensure adherence to SLAs, SOPs, and compliance standards.

2. Building Management System (BMS) / Critical Systems

• Monitor and manage BMS systems for HVAC, electrical, and utility performance.
• Track alarms, alerts, and system failures; initiate immediate corrective action.
• Coordinate with engineering teams/vendors for breakdown resolution.
• Maintain logs and incident reports for all critical events.

3. Transportation Management

• Oversee employee transportation operations during night shift.
• Ensure timely cab availability, route optimization, and vendor performance.
• Monitor real-time transportation tracking systems.
• Handle escalations related to safety, delays, or driver issues.
• Ensure compliance with safety protocols (especially for night travel).

4. Cafeteria / Food Services

• Supervise cafeteria operations during night hours.
• Ensure food quality, hygiene, and availability as per company standards.
• Coordinate with vendors for replenishment and complaint resolution.
• Conduct hygiene audits and ensure FSSAI / internal compliance adherence.

5. Security Operations

• Oversee end-to-end security operations across facilities.
• Monitor access control systems, CCTV surveillance, and incident logs.
• Ensure deployment and effectiveness of security personnel.
• Respond to emergencies (fire, medical, safety threats) as first point of contact.
• Ensure adherence to physical security protocols and audit requirements.

6. Vendor & Stakeholder Management

• Manage multiple vendors (transport, cafeteria, security, housekeeping, technical).
• Track vendor performance against SLA/KPIs.
• Ensure quick turnaround for incidents and service requests.
• Coordinate with internal stakeholders (HR, IT, Admin leadership).

7. Incident & Escalation Handling

• Act as the single point of contact (SPOC) for all night shift escalations.
• Handle emergency situations and ensure timely resolution.
• Document incidents, root cause analysis, and preventive actions.
• Escalate critical issues to leadership as per defined matrix.

8. Compliance & Audit

• Ensure compliance with safety, statutory, and corporate policies.
• Maintain logs, reports, and documentation for audits.
• Support internal/external audits and inspections.

9. Reporting & Documentation

• Prepare and share shift reports, dashboards, and incident summaries.
• Maintain records of breakdowns, incidents, and vendor issues.
• Track KPIs for facilities performance.

Required Skills & Competencies

• Strong knowledge of facility operations, BMS, and infrastructure systems
• Experience in handling night shift operations and critical incidents
• Good understanding of transport logistics and security protocols
• Vendor management and stakeholder coordination skills
• Strong problem-solving and decision-making ability
• Ability to work under pressure and manage emergencies
• Good communication and reporting skills

Qualifications & Experience

• Bachelor’s degree in Administration / Engineering / Facilities / Operations
• 3–5+ years of experience in Facilities Management / Administration
• Experience in managing multiple sites and night operations preferred
• Exposure to BMS / CAFM tools is an added advantage

Key Performance Indicators (KPIs)

• Zero critical downtime incidents
• Transportation adherence & safety compliance
• Cafeteria quality & hygiene scores
• Security incident response time
• SLA adherence across vendors
• Audit compliance scores

Additional Requirements

• Willingness to work in night shifts (24/7 environment)
• Strong emergency response capability
• High level of accountability and ownership