Facilities Admin cum Receptionist

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

As a Workplace Executive at JLL, you'll serve as the primary point of contact for workplace operations, ensuring our clients' environments run seamlessly day-to-day. This role sits at the heart of service delivery, where you'll coordinate facilities management activities, manage vendor relationships, and respond to client requests with professionalism and urgency. You'll be the trusted advisor who anticipates needs, solves problems proactively, and maintains the high standards our clients expect.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and as a Workplace Executive, you'll play a vital role in bringing this vision to life through exceptional workplace experiences. Your ability to balance multiple priorities, communicate effectively across stakeholders, and maintain meticulous attention to detail will be essential to your success. This position offers the opportunity to build strong client relationships while developing your expertise in integrated facilities management within a dynamic, fast-paced environment. We believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll be empowered to take ownership of critical workplace operations that directly impact our clients' business continuity and employee experience.

What your day-to-day will look like:
Serve as the main point of contact and tenant representative for building management, coordinating all facilities-related communications and portal management activities

Manage reception operations including visitor management systems, access card administration, and ensuring seamless guest experiences from arrival through departure

Process incoming and outgoing mail and courier services (local and international), maintaining accurate databases and ensuring proper documentation and distribution

Conduct regular site inspections and manage parking allocations, room bookings, and lost-and-found procedures according to established protocols

Serve as a certified Fire Warden and First Aider, responding to emergency situations and ensuring the safety and security of all building occupants

Support arrangements for any maintenance activities and operational readiness

Prepare and distribute facilities-related communications and memos to staff, ensuring clear and timely information flow across the organization

Maintain detailed records of visitor logs, courier shipments, stamps inventory, and access card assignments while ensuring compliance with security procedures

Required qualifications:
Minimum 2-4 years of experience in reception, front office operations, workplace services, or facilities coordination

Occupational First Aid Certificate from an approved certifying body (preferable)

Fire Warden certification or ability to obtain certification immediately upon hire (preferable)

Working proficiency in Mandarin to effectively communicate with audience including visitors, client stakeholders, vendors (preferable)

Demonstrated ability to manage multiple priorities simultaneously with exceptional attention to detail and accuracy

Strong communication and interpersonal skills with the ability to interact professionally with visitors, vendors, and staff at all organizational levels

Proficiency in Microsoft Office Suite and experience with visitor management systems and facilities management software

Customer service orientation with discretion, confidentiality, and ability to remain composed under pressure

Knowledge of health and safety matters, emergency procedures, and building evacuation protocols

Flexibility to manage extended hours of coverage at Reception. Three shifts (8am-5pm, 9am-6pm and 10am-7pm M-F)

Experience working in a multi-floor corporate office environment with integrated facilities management services (preferred)

Familiarity with courier services and international shipping documentation procedures (preferable)

Experience with CMMS tools (preferable)

Background in managing meeting room technology including telephone and video conferencing equipment (preferable)

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.