Facilities & Client Services Coordinator

Role Summary Handles daily facility upkeep and serves as the first point of contact for seat-leasing clients, so seats, amenities, and services run smoothly around the clock. Key Responsibilities Client support

• Respond to client requests and concerns, major issues to management.
• Prepare workstations and access for new clients, and process move-ins and move-outs.
• Keep the seat assignment list and client contact records up to date. Facilities upkeep
• Do daily walk-throughs covering cleanliness, aircon, lighting, chairs, headsets, and pantry supplies.
• Log and follow up on repair requests with vendors and building admin.
• Monitor power backup and internet status, and report outages right away.
• Track supply inventory and request purchases when stock runs low.
• Book meeting rooms and manage visitor and access card logs. Safety & admin
• Assist with fire drills, permit renewals, and safety checklists.
• Keep incident reports and maintenance logs. Qualifications
• At least 1–2 years in office admin, facilities, front desk, or customer service (fresh grads with strong people skills can be considered).
• Good English communication, both written and verbal.
• Organized, proactive, and comfortable with Google Sheets or Excel.
• Basic troubleshooting knowledge of office equipment and networks is a plus.
• Willing to work shifting schedules, including nights, since BPO clients operate 24/7. Suggested KPIs
• Request response and resolution time
• Facility checklist completion
• Client satisfaction feedback
• Accuracy of seat and inventory records