Facilities and Operations Coordinator

Join Pacific Quest and make a difference!

Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.

Why You’ll Love Working Here:

• Be part of a mission-driven team committed to fostering health, connection, and resilience
• Work in a collaborative, supportive environment where every role contributes to life-changing outcomes
• Enjoy competitive pay, great benefits

Primary Purpose: The Facilities & Operations Coordinator is a multi-functional operations role responsible for maintaining safe, clean, and functional facilities while supporting transportation and logistical needs across the program. This position plays a key role in ensuring a safe environment for staff and residents through proactive maintenance, reliable transportation, and operational support.

Essential Duties and Responsibilities

• Facility Maintenance and Cleanliness
  • Knowledge of construction safety including HAZMAT standards.
  • Prioritize and begin priority work orders; document progress on active orders; close completed orders in the system.
  • Conduct daily facility walkthroughs identifying, rectifying, and logging issues.
  • Basic maintenance tasks such as minor repairs, painting, landscaping support, carpentry, minor electrical and plumbing work.
  • Prepare inspection documentation for OSHA, CARF, or DOH review or licensure.
• Vehicle and Transportation Duties
  • Ensure vehicle fleet is clean, well-maintained, and compliant with safety standards; log any vehicle issues and coordinate repair.
  • Safely transport residents for arrivals, departures, medical appointments, or between program sites as assigned.
  • Maintain a professional and supportive environment during transports.
  • Follow all company vehicle safety policies and Hawaii traffic laws.
• Program Support
  • Provide logistical support, such as assisting with the resident intake process or inventory management.
  • Assist with administrative duties, including accurate documentation and communication with managers.
  • Participate in emergency response efforts, including medical situations and severe weather events, in accordance with training and company protocols.
  • Attend mandatory training sessions and adhere to company drills, policies, and procedures.
  • Communicate effectively to ensure smooth coordination of tasks and responsibilities.
• Additional duties as assigned.

Key Performance Indicators

• Facility & Vehicle Safety

  • 0 unresolved safety hazards
  • 100% completion of monthly safety inspections

• Operations & Logistics:

  • 100% of high priority work orders completed within 30 days
  • 75% of medium priority work orders completed within 30 days

Competencies

• Facility Oversight: Ability to manage facility maintenance, cleanliness.
• Inventory & Logistics: Experience with logistical support tasks such as resident outfitting and inventory management.
• Core Values: Demonstrated alignment with Pacific Quest’s core values: Professionalism, Health, Connection, and Resilience.
• Communication & Collaboration: Effectively communicate with managers and team members to coordinate tasks and address operational priorities.
• Adaptability: Flexibility to work independently or as part of a team and schedule flexibility to support operations.

Skills and Qualifications

• Valid driver’s license with a clean driving record. Annual driver's history reports are required.
• Basic computer skills.
• Ability to pass pre-hire and ongoing background checks, fingerprint, and drug screens.
• Must be 21 years or older in order to meet Company driving insurance requirements.
• Pre-hire and annual TB and physical clearance.
• Stay current on annual training and compliance requirements.
• Maintain current CPR and First Aid certification.
• Maintain CPI Non-Violent Crisis Intervention training (provided by Pacific Quest).

Work Hours

• Monday - Friday; generally 8:00am-4:00pm. Schedule may vary based on operational needs and may include weekends.
• Position may require flexibility that includes staying past scheduled times for arrivals/departures/emergency situations.

Physical Demands

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Running or sprinting may be required in certain situations to assure resident safety. Additional physical requirements may include, frequent lifting and or moving up to 50 pounds. Work is performed both indoors and outdoors in a variety of weather conditions and may include uneven terrain typical of Hawaii landscapes. Pacific Quest is a non-smoking facility.

Compensation

• Hourly wage range for this position is $21 to o$25/hour. Starting wage is dependent on experience and qualifications; overtime pay for hours worked over 40 per work week
• Comprehensive healthcare benefits
• Employee Assistance Program
• Paid time off accrual and holiday pay eligibility
• Parental Leave
• 401(k) plan
• Prodeals & discounts

Pacific Quest is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pacific Quest is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at [email protected].