Facilities Assistant

工作职责:

About the RoleWe are looking for a proactive and detail-oriented Facilities Assistant to join our team. In this role;you will support the daily operations of the client’s office environment;ensuring a safe;comfortable;and efficient workplace. You will act as the first point of contact for facility-related requests;manage office supplies and vendors;and assist in administrative tasks. This is an excellent opportunity for someone who enjoys solving problems;has strong service awareness;and wants to grow in the facility management industry.Key Responsibilities

• Front Desk & Hospitality Services
• Serve as the primary point of contact for visitors;providing professional reception services including registration;badge issuance;and directing guests.
• Manage meeting room bookings;ensure rooms are set up correctly before meetings;and provide onsite support (AV checks;catering coordination;etc.).
• Plan and execute internal employee engagement activities;holiday events;and office decorations to enhance workplace experience.
• Office Supplies & Inventory Management
• Monitor inventory levels of office supplies;pantry items;and cleaning materials.
• Process purchase requests;conduct monthly stocktakes;and coordinate with approved vendors for timely delivery.
• Track expenses and assist in monthly reconciliation of invoices to ensure accuracy and compliance with budget guidelines.
• Vendor & Supplier Coordination
• Liaise with service providers (cleaning;security;pest control;plant rental;courier services;etc.) to ensure service quality meets SLA (Service Level Agreement) standards.
• Conduct daily/weekly inspections of office areas (including furniture;electrical appliances;and hygiene conditions) and report issues to vendors for immediate rectification.
• Assist in monitoring vendor performance and collecting feedback from internal stakeholders.
• Facility Operations & Maintenance Support
• Log and track maintenance requests via the helpdesk system (e.g.;ServiceNow;JLL Portal);ensuring timely resolution by technical teams or external vendors.
• Assist in managing access control systems (key/card distribution;visitor logs) and maintaining accurate records.
• Support the Facility Manager in EHS (Environment;Health;and Safety) initiatives;such as fire drill coordination;safety inspections;and compliance documentation.
• Administrative Support
• Handle incoming/outgoing mail and courier services;ensuring proper cost allocation and record-keeping.
• Assist with ad-hoc administrative tasks as requested by the management team or client stakeholders.Qualifications & Requirements
• Education: Bachelor’s degree in Administration;Business English;Hospitality Management;or related fields preferred.
• Experience: 2–4 years of experience in facility administration;front office reception;or administrative support;preferably in multinational corporations (MNCs) or top-tier property management firms.
• Language: Proficient in Mandarin; good written and verbal communication skills in English is a plus.
• Technical Skills:
• Proficient in MS Office (Excel;Word;PowerPoint).
• Familiarity with facility management software (e.g.;ServiceNow;Archibus) is an advantage.
• Core Competencies:
• Service Orientation: Strong customer service mindset with the ability to handle inquiries professionally and patiently.
• Attention to Detail: Meticulous in inventory management;data entry;and invoice reconciliation.
• Communication: Ability to coordinate effectively with internal teams;clients;and external vendors.
• Problem-Solving: Proactive in identifying issues and proposing practical solutions.
• Integrity: High level of confidentiality and professionalism.

任职条件:

Same as above