Facilities Assistant

Facilities Assistant

• Location: Based at Allia Future Business Cambridge, with travel to other Allia Future Business Centres in Cambridge, Peterborough and Leeds
• Hours: Full Time -35 hours per week, Mon - Fri
• Reports to: Facilties Manager
• Salary: Circa £25k per annum – depending on experience

This role is NOT eligible for sponsorship. You must be able to work in the UK without sponsorship.

We are looking for a proactive and practical Facilities Assistant to help ensure our buildings are safe, welcoming and well maintained.

Working closely with the Facilities Manager, you will provide day-to-day support across our business centres, assisting with maintenance requests, contractor visits, health and safety checks, and general facilities administration. This is an excellent opportunity for someone with some facilities or maintenance experience who is looking to develop their career within a values-led organisation.

Join a team that helps turn purpose into action. Every role at Allia contributes to supporting entrepreneurs, charities and organisations that are creating a better future for people, communities and the planet."

About Us

At Allia, we believe business can be a force for good. Through our work supporting social enterprises, charities, entrepreneurs and communities, we create opportunities for people and organisations to grow and make a difference.

About the Role

Role Responsibilities

Facilities Operations (multi-site)

• Provide day-to-day facilities support across allocated sites.
• Respond to maintenance requests and complete basic building repairs (e.g. decorating touch-ups, lamp changes, furniture adjustments).
• Conduct routine site inspections and report defects or maintenance concerns.
• Help to maintain high standards of site presentation and housekeeping.
• Support office moves and workspace reconfigurations.

Helpdesk & Administrative Support

• Manage facilities helpdesk tickets and allocate work appropriately.
• Monitor maintenance activities against SLA’s and update stakeholders on progress.
• Keep facilities records, maintenance logs and asset information up to date.
• Support filing, record keeping and general departmental administration.
• Support invoice processing, purchase orders and logging contractor cost tracking.
• Contribute to weekly reports on outstanding works and contractor performance.
• Ensure accurate job closure notes and documentation are gathered and maintained.

Contractor & Compliance Support

• Coordinate and escort contractors across sites under the direction of the Facilities Manager.
• Maintain contractor compliance records, permits and risk assessments and support inductions.
• Assist with statutory compliance monitoring and audit preparation.
• Support planned preventative maintenance programmes.

Projects & Health & Safety

• Assist with minor works and facilities improvement projects.
• Support procurement, quotations and project documentation.
• Promote safe working practices and report hazards or incidents.
• Assist with fire safety checks, evacuation drills and risk assessments.

General Duties

• Deliver excellent customer service to tenants, visitors and colleagues.
• Support the Facilities Manager with other reasonable duties as required.
• Contribute positively to the organisation's values and culture.

Skills, Qualifications & Personal Attributes

Essential

• Full UK Driving License.
• Willingness to travel between sites.
• Previous experience in facilities, maintenance, or building services.
• Basic practical maintenance and repair skills.
• Good IT skills (Microsoft Office, email, Computer-aided Facilities management /helpdesk systems).
• Strong organisational and communication skills.
• Ability to manage competing priorities and work independently.
• Friendly, professional and customer-focused approach.

Desirable

• Experience of working in a multi-site environment.
• Experience using facilities helpdesk systems.
• Understanding of basic health and safety requirements.
• Experience in a customer-facing environment.

In return, we offer

• A supportive and inclusive working environment where you can make a meaningful contribution.
• A values-led culture.
• Flexibility and wellbeing support.
• A collaborative and passionate workforce.
• The chance to see the real-world impact

Benefits include:

• Flexible and hybrid working.
• Annual leave entitlement of 25 days plus bank holidays. Increasing to a maximum entitlement of 30 days based on service.
• Pension scheme.
• Private Healthcare
• Huge range of discounts, a Healthcare cash plan, wellness programme, and more
• Life Assurance
• Learning and development opportunities.
• Employee wellbeing support.
• Paid volunteering day

How to Apply:

To apply, please submit your CV and a supporting statement outlining how your skills and experience meet the requirements of the role, together with your salary expectations. CV’s can be sent via this advert, our website, or directly to [email protected]

Closing date: 23rd October 2026

We are committed to building a diverse and inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds, experiences and perspectives. We particularly encourage applications from groups that are underrepresented within our workforce. If you require any reasonable adjustments during the recruitment process, please let us know and we will be delighted to support you.

Pay: £25,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Experience:

• Facilities maintenance: 1 year (preferred)

Licence/Certification:

• drivers license (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person