Facilities Associate VA (Property Operations & Resident Coordination)

About the role

You serve as the operational link between residents, vendors, maintenance teams, and property management across a US-based residential property portfolio. This is not a passive administrative role. Your responsibility is to ensure that resident requests, maintenance coordination, vendor scheduling, and property records remain accurate, organized, and moving toward resolution at all times.

Key responsibilities

• Respond promptly and professionally to resident inquiries through phone, email, and resident portals
• Monitor resident concerns and ensure every request receives timely follow-up
• Enter, assign, and monitor maintenance requests from submission through completion
• Coordinate daily with maintenance teams, supers, vendors, and property managers
• Follow up proactively on outstanding work orders before residents need to ask for updates
• Coordinate vendor access for repairs, inspections, move-ins, move-outs, and property walkthroughs
• Confirm appointments and communicate scheduling changes with all parties
• Maintain accurate property records within the Property Management System
• Update resident information, maintenance history, and operational documentation
• Maintain organized documentation for maintenance requests, resident communications, vendor activity, and operational records

About you

• Previous experience in Property Management, Facilities Coordination, Resident Services, or Property Operations
• Minimum of 1 year of property management experience and customer service experience
• Hands-on experience using Yardi Voyager and Maintenance IQ
• Experience coordinating maintenance requests, work orders, and vendor scheduling
• Strong written and verbal English communication skills
• Excellent organizational and multitasking abilities
• High attention to detail with strong follow-through
• Comfortable working independently with minimal supervision
• Able to prioritize competing operational demands without sacrificing resident service

Benefits

• PTO
• HMO
• Fully Remote Work