Facilities Coordinator

About the role

The Facilities Coordinator – Soft Services is responsible for the day-to-day coordination and monitoring of soft services and workplace operations. The role ensures efficient delivery of housekeeping, concierge, parking, permits processing, pest control, landscaping, waste management, F&B, event support, and other workplace services in accordance with client requirements, SOPs, SLAs, and KPIs.

Key responsibilities

• Coordinate and monitor daily soft services operations.
• Manage and process building access, work, event, contractor, vendor, and other site-related permits, ensuring complete documentation and compliance with building requirements.
• Coordinate with relevant internal teams, building management, security, engineering, and vendors for permit approvals and processing.
• Maintain an accurate permit tracker and monitor pending, approved, expired, and completed permits.
• Manage and coordinate parking operations, including parking reservations, service vehicle access, visitor parking, parking allocation, and coordination with parking attendants.
• Monitor parking compliance and address unauthorized parking, parking violations, access concerns, and operational issues.
• Support parking requirements for VIPs, events, contractors, service vehicles, and other special activities.
• Conduct regular floor walks and site inspections to identify service gaps, cleanliness issues, safety concerns, and operational risks.
• Monitor housekeeping, concierge, parking, pest control, landscaping, waste management, F&B, and other soft service activities.
• Monitor vendor attendance, manpower deployment, reliever coverage, uniforms, PPE, and service performance.

About you

• Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or a related field preferred.
• Experience in facilities management, property management, workplace management, hospitality, or soft services operations is preferred.
• Experience in permit processing, parking operations, vendor coordination, and frontline service management is preferred.
• Strong organizational, coordination, communication, and problem-solving skills.
• Good understanding of SLA/KPI monitoring and vendor management.
• Proficient in Google, Microsoft Office, particularly Excel, Word, and PowerPoint.
• Highly organized and detail-oriented, with the ability to manage multiple requests and priorities.
• Willing to conduct regular site inspections and work in a fast-paced corporate workplace environment.