Facilities Coordinator

About The Fedcap Group

The Fedcap Group is a family of companies committed to helping individuals overcome barriers to employment and independence. Our employees deliver the 'Power of Possible' through collaboration, innovation, and service.

Position Summary

The Facilities Coordinator is a hands-on operational professional responsible for supporting the daily maintenance, safety, and functionality of assigned facilities. This role works alongside maintenance staff, contractors, and vendors while managing the Facilities Work Order/Ticketing System, conducting inspections, supporting preventative maintenance, coordinating space setups, and ensuring exceptional customer service. This is not a desk-only position; the successful candidate leads by example and actively participates in day-to-day facilities operations.

Core Responsibilities & Performance Expectations

Facilities Ticketing & Work Order Management

Responsibilities:

·         Receive, prioritize, assign, monitor, and close work orders.

·         Maintain accurate ticket documentation, notes, invoices, and photographs.

·         Provide timely updates to requestors.

·         Escalate critical issues when appropriate.

Performance Expectations:

·         95% of work orders completed within service standards.

·         New requests acknowledged within 1 business day.

·         98% documentation accuracy.

Hands-On Facilities Operations

Responsibilities:

·         Conduct daily building walkthroughs and inspections.

·         Work alongside maintenance staff during operational needs.

·         Assist with office moves, room setups, furniture reconfiguration, and minor operational projects.

·         Verify completed work before closing tickets.

Performance Expectations:

·         100% scheduled inspections completed.

·         High-priority work personally verified before closure.

·         Visible presence throughout assigned facilities.

Vendor & Contractor Coordination

Responsibilities:

·         Coordinate vendors, monitor work quality, ensure safety compliance and timely completion.

Performance Expectations:

·         95% vendor work completed on schedule.

Safety & Compliance

Responsibilities:

·         Serve as Deputy Fire Warden.

·         Support OSHA, fire safety, and emergency preparedness.

Performance Expectations:

·         100% participation in required drills and compliance activities.

Customer Service

Responsibilities:

·         Provide responsive service to internal stakeholders and maintain professional communication.

Performance Expectations:

·         90%+ positive internal customer satisfaction.

Qualifications

·         Associate degree or equivalent facilities, maintenance, office management, or property management experience.

·         Experience using a facilities ticketing/work order management system preferred.

·         Working knowledge of Microsoft Office; Oracle experience is a plus.

·         Strong customer service, communication, organization, and problem-solving skills.

·         Ability to perform hands-on operational work, including walking facilities, lifting up to 50 pounds, and assisting with building projects.

Key Performance Indicators (KPIs)

Performance Area	Target
Ticket Response	Within 1 business day
Ticket Completion	95% within SLA
Building Inspections	100% completed
Documentation Accuracy	98%
Vendor Performance	95% on time
Customer Satisfaction	90%+
Safety Compliance	100%
Meeting Room Readiness	98%
Operational Visibility	Daily presence in assigned locations

Why Join Fedcap?

Join a mission-driven organization where you will make a visible impact every day while working alongside an experienced team that values accountability, collaboration, customer service, and continuous improvement.

Equal Opportunity Employer

The Fedcap Group is proud to be an Equal Opportunity Employer and is committed to fostering an inclusive workplace.