Facilities Executive-Soft Services

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• To provide comprehensive management of services covering all facility services to client, with a focus on continuous improvement.

• To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager.

• Achievement of the Key Performance Indicators and Service Level Agreement targets.

• Sets stretch targets for team to achieve maximum team performance

• Is able to make difficult decisions and resolve problems or improve operations.

• Actively searches out opportunities to achieve best results

• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.

• Gains respect of JLL people, Deloitte and where appropriate, with the broader business community.

DUTIES AND RESPONSIBILITIES

• Ownership of the day-to-day administration, including reports generation of the stocks tracker.
• Provide assistance to the AFM Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
• Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
• Maintain appropriate stock levels of all consumables to ensure smooth operations escalate in time to achieve availability of stocks.
• Vendor invoices processing aligned with Deloitte finance process.
• Statutory compliance check of all vendor invoices.
• Routinely Inspect all services to ensure performance measures are being maintained
• Set stretch targets for self to achieve maximum team performance

Reporting

• Contribute to the Weekly FM Meeting Minutes
• Contribute to the Monthly Management Report to Deloitte and other reports as required

Others

• Participate in Emergency Evacuation procedures including crisis management and business continuity.

• Manage all Health and Safety issues and actively participate in Health and Safety reviews

EMPLOYEE SPECIFICATIONS

• Experience in Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.
• Graduate in any discipline
• 3 - 5 years experience in facilities management
• Tertiary qualifications in hotel management / building management and/or business desirable
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

KEY PERFORMANCE MEASURES

• Compliance with the Service Level Agreement established between JLL and Deloitte
• Achievement of contracted Customer Satisfaction expectations
• Achievement of savings initiatives as agreed with Client
• Delivery of Agreed Initiatives as per Deloitte/JLL Initiatives Road Map
• Achievement of service delivery goals as agreed with manager

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