Facilities Generalist (Overnight)

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job We are changing the way people think about customer service, and we need your help!

Are you someone who likes to make things happen? We are searching for a Facilities Generalist to be the ultimate organizer and manage a wide range of services and processes that support the core business needs of IntouchCX. We’re looking for someone with a multitasking mindset and a passion to meet the needs of both our team members and client-partners.

As Facilities Generalist, You Will…

• Direct, coordinate and plan essential needs such as reception, security, maintenance, mail deliveries, cleaning, catering, waste disposal and recycling
• Ensure campus meets health & safety requirements and create emergency preparedness plans
• Circulate designated floors to ensure overall cleanliness and security standards are met
• Respond appropriately to emergencies and/or urgent issues as they arise
• Audit campus branding and work with management to implement appropriate signage
• Support renovations of current spaces to be more in line with brand standards
• Assist in creating procurements, designing portions and ordering furniture
• Supervise and coordinate contractor work for various projects and follow up on deficiencies
• Manage internal ticketing system and flag Campus Directors on items for final spend approvals
• Manage internal site visit tool to ensure preparation for all visits (badges, food orders, room booking/preparation, tech requirements, etc.)
• Upload contracts and purchase requests for signature approvals
• Be responsible for all transportation logistics for both internal and external clients

As Facilities Generalist, You Have…

• High School Diploma or equivalent (required)
• Some post-secondary or completion of post-secondary schooling (preferred)
• The ability to handle a high volume of work
• Strong time management, organizational and prioritization skills
• An eye for design and exceptional attention to detail
• Proven leadership qualities such as critical thinking and problem solving skills
• Strong communication skills and a love for collaborating with diverse groups of people
• The ability to thrive in a fast-paced, ever-changing work environment
• The flexibility to work a variety of shifts including days, evenings, weekends and holidays (depending on required project deadlines or emergencies)

IntouchCX provides and promotes equal employment opportunities in accordance with all applicable laws of Guatemala and the principles of natural justice. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, place of origin, color, ethnic, national or aboriginal origin, citizenship, political conviction, belief or activity, language, civil status, source of income, social condition, creed, sexual orientation, age, record of offences, marital status, common-law partnership status, family status or disability, or any other that can be consider discriminatory under applicable laws of Guatemala.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.