Facilities Helpdesk & Analytics Supervisor

Company Description CBRE Global Workplace Solutions (GWS) is a global provider of integrated facilities and workplace services, partnering with organizations to optimize their real estate and operational performance. The team works closely with clients to address unique organizational needs and identify opportunities that drive strategic business outcomes. With a worldwide presence, GWS supports diverse industries and complex portfolios, focusing on efficiency, reliability, and innovation in workplace management. Prospective team members join a collaborative environment that values data-driven decision-making and continuous improvement.

Role Description: The Facilities Helpdesk & Analytics Supervisor is a full-time, on-site role based in Mandaluyong. This role oversees day-to-day facilities helpdesk operations, ensuring timely response and resolution of service requests and incidents. The supervisor coordinates with internal teams and service providers, monitors ticket performance, and escalates issues when needed to maintain service quality. The role includes managing reporting and analytics for facilities operations, tracking key metrics, identifying trends, and recommending improvements to processes and service delivery. The supervisor also supports documentation, compliance with workplace standards, and contributes to initiatives that enhance occupant experience and operational efficiency.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills for facilities-related systems and services.
• Candidates should possess solid Help Desk Support capabilities, including ticket management and escalation handling.
• Candidates should possess excellent Communication and Customer Service skills for interacting with stakeholders and building user trust.
• Candidates should possess experience in data analysis and reporting, preferably using tools such as Excel, BI dashboards, or CMMS platforms.
• Relevant experience in facilities management, workplace services, or operations supervision is highly beneficial.
• Ability to lead a small team, prioritise workloads, and maintain accuracy in a fast-paced environment.
• Strong organisational skills and attention to detail, with a focus on process improvement and service quality.