Facilities Maintenance Technician

ESSENTIAL EXPECTATIONSE

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

XPECTATIONS

Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATION

Position Summary  

​​​​​​The Facilities Maintenance Technician supports the maintenance of all Goodwill locations in order to achieve goals by keeping areas repaired and maintained.

Responsibilities

• ​​​​Performs facility maintenance and modification at all Goodwill owned or leased facilities.
• ​Installs and sets up new retail store fixtures at existing locations and for new locations as needed.
• ​Monitors and/or performs recurring maintenance as needed.
• ​Maintains records of documentation of all repairs and/or scheduled maintenance.
• ​Performs carpentry, painting, basic electrical work, and minor plumbing repairs as necessary.
• ​Assists in any and all safety repairs at any Goodwill location.
• ​Performs other maintenance duties as assigned by the Facilities Manager.
• ​Assists in any other projects or tasks as determined by management.  ​

Core Competencies

Job Knowledge	Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols.
Dependability	Meets deadlines and works autonomously.  Focused, punctual, and maintains consistent attendance.  Accountable and can be relied upon during challenging and unexpected situations.
Service Oriented	Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills.  Establishes and maintains effective relationships.  Meets quality standards and evaluates customer satisfaction and results.
Teamwork	Works collaboratively and respectively with others and is sensitive to team member engagement. Communicates openly seeking and providing support.  Shares knowledge, provides assistance, and contributes well as a leader, facilitator, or participant. Accountable to team.

Job Specific Competencies

Integrity and Trust	Displays honest, fair and ethical traits. Accountable and maintains authentic and responsible behavior.  Treats people with respect.  Maintains confidentiality and inspires trust of others.
Patience	Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles.
Product Expertise	Has a thorough understanding of the product and customer impact. Knows product features and understands the marketplace.  Collaborates and shares expertise with others.  Solves problems with or elevates the product for increased productivity and effectiveness.
Problem Solving	Applies creative and analytical approach to identifying issues, understanding contributing factors and investigating core complications. Works to resolve complex situations independently or in groups.  Utilizes negotiation skills when necessary.  Delivers sustainable solutions. Implements and evaluates effectiveness.

Environmental Factors

• Majority of duties will be conducted in Retail Stores, Clearance Center, Central Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.

Physical Factors

• Must be able to lift, carry, push, and pull a minimum of 50 pounds.
• Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling when dealing with repairs.

Education, Experience, and Requirements

Required

• ​​​​​​​​​​​​​​​​High School Diploma or equivalent completion

• Must own and be able to operate powered and non-powered tools.

• ​Must be able to do basic mathematical computation.

• Proficiency with Microsoft Office suite software, including a strong emphasis on Word and Excel.

• Must have the ability to travel between Goodwill assigned locations in a timely manner and transport maintenance equipment, tools, and supplies.

• ​​Must possess strong interpersonal skills with excellent communication skills.

• Exhibits a high level of integrity and business ethics.

• ​​Exhibits a high level of adaptability and flexibility.

Preferred

• ​​Bilingual (English and Spanish) a plus.