Facilities Management Technician

About the role

Support facility operations across data centers by overseeing maintenance activities, coordinating change implementation, and providing onsite support during scheduled maintenance windows. Review and validate technical documents such as MOPs, Risk Assessments, and SOPs, and help manage vendor change requests through the internal change management process. Consolidate maintenance schedules, monitor change records, and support risk-based approvals and escalations, including preparation for CAB reviews. Respond to facility incidents and alarms by verifying affected areas, coordinating with providers, and ensuring emergency procedures are activated where required. Maintain accurate maintenance, change, and audit records, while providing regular operational updates on facility activities, support requests, and performance. Provide after-hours support through an agreed on-call roster and assist with additional facility-related duties that support business continuity and operational efficiency.

Key responsibilities

• Oversee maintenance activities and coordinate change implementation across data centers
• Provide onsite support during scheduled maintenance windows
• Review and validate technical documents such as MOPs, Risk Assessments, and SOPs
• Manage vendor change requests through the internal change management process
• Consolidate maintenance schedules and monitor change records
• Support risk-based approvals and escalations, including preparation for CAB reviews
• Respond to facility incidents and alarms by verifying affected areas and coordinating with providers
• Ensure emergency procedures are activated where required
• Maintain accurate maintenance, change, and audit records
• Provide regular operational updates on facility activities, support requests, and performance

About you

• 1–2 years of relevant onsite experience in data center operations, facilities support, or a similar environment
• Ability to complete a tailored training plan related to the role
• Working knowledge of data center infrastructure systems, including electrical, mechanical, HVAC, fire suppression, and monitoring systems
• Strong communication skills, with the ability to provide updates clearly, escalate issues promptly, and work effectively within structured maintenance and incident processes
• Familiarity with incident management, change management, and risk-based review of vendor maintenance activities in operational environments
• Strong problem-solving skills and the ability to respond with urgency during incidents, particularly in large-scale or mission-critical settings
• Exposure to capacity management, rack layout planning, space/power/cooling provisioning, or industry certifications such as CDCP would be an advantage