Facilities Manager

Lead the Data Centre operations team, overseeing all facilities management, including all disciplines involved.

· Answering customer questions from technical and operational perspectives.

· Manage daily operations, including incident response management, maintenance schedules, and capacity planning together with the onsite and remote client’s operational team.

· Ensure that clients' SLAs and KPI are met in all aspects.

· Oversee and supervise small expansion and migrations projects in the Data Centre.

· Develop and implement comprehensive Data Centre management practices and compliance protocols that ensure high reliability and efficiency, to meet industry standards and compliance requirements.

· Supervise and ensure high level of cyber, physical and logical security requirements are met.

· Oversee vendor and contractor relationships, ensuring that all service agreements and expectations are met or exceeded.

· Lead disaster recovery efforts and Data Centre scalability initiatives.

· Develop and control the operational budget, including forecasts and cost optimizations.

· Implement continuous improvement strategies for operational procedures and disaster response tactics.

· Ensure client’s sustainability targets are met, and Data centre, ISO and other certificates are obtained and sustained.

· Provide leadership and development opportunities to team members, fostering a culture of excellence and continuous learning.

· Review and approve of Standard Operating Procedures (SOP), Method of Procedures (MOP) and Emergency Operating Procedures (EOP), Emergency Response Plan (ERP) and Change Management Plan (CMP) for operation functionality

· To conduct Change Management with the customer for all maintenance with the submission of the Change Request in accordance with the customer’s SLA

· Presentation of meeting minutes such as and not limited to, Quarterly Business Reviews, Monthly Reports and Analysis reports.

· Approval of Asset Management, Risk Management, Incident Management, Weekly, Monthly, Quarterly, Incident and Analytical Reports

· Review and approval of Method of Statement (MOS), Risk Assessment (RA) and various Permit To Work (PTW)

· Act as POC to the Client’s Management and Operations team for Drills (Fire / BCP) and incident/s

· Approval of Asset Management, Risk Management, Incident Management, Weekly, Monthly, Quarterly, Incident and Analytical Reports