Facilities Manager

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job We are changing the way people think about customer service, and we need your help!

Are you someone who likes to make things happen? We are seeking a Facilities Manager to be the ultimate organizer, involved in both the strategic planning and day-today operations at our campuses. We’re looking for a multitasking mindset and a passion to meet the needs of both our team members and clients.

As Facilities Manager, You Will…

• Coordinate reception, security, maintenance, mail, deliveries, cleaning, catering, waste disposal and recycling
• Plan utilization of space and resources for new campus build-outs
• Investigate options for new campuses and lines of business
• Project manage contractors and campus buildouts
• Prepare Request for Proposal documents for potential contractors
• Compare costs for required equipment and services
• Plan future developments in line with strategic business objectives
• Ensure campuses meet health and safety requirements and legislative compliance
• Ensure minimum disruption to business operations during construction
• Ensure projects by staff and contractors have been completed
• Respond to campus emergencies and urgent issues as they arise

As Facilities Manager, You Have…

• High School Diploma or equivalent required
• The ability to thrive in a fast-paced, ever-changing work environment
• The ability to follow organizational policies and procedures
• Strong organization skills
• The ability to handle a high volume of work
• Strong communication skills and enjoy collaborating with a diverse group of people
• The ability to work a variety of shifts including days, evenings, weekends and holidays (depending on required project deadlines or emergencies)

IntouchCX provides and promotes equal employment opportunities in accordance with all applicable laws of Guatemala and the principles of natural justice. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, place of origin, color, ethnic, national or aboriginal origin, citizenship, political conviction, belief or activity, language, civil status, source of income, social condition, creed, sexual orientation, age, record of offences, marital status, common-law partnership status, family status or disability, or any other that can be consider discriminatory under applicable laws of Guatemala.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.