Facilities Manager

MAJOR RESPONSIBILITIES

§  People Management

–       Manage and coach team

–       Develop and sustain a high-quality well motivated team

–       Ensure high staff morale, trust and work ethics

–       Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

–       Mentor and enable Training & Development of team members

§  Client/Stakeholder Management

–       Proactively engage stakeholders to ensure that on site client’s expectations are met

–       Build and develop effective client / stakeholder relationships across multiple levels of the organization

–       On-site key point of contact for Facilities in the client’s premises

§  Procurement & Vendor Management

–       Ensure vendors are well-managed, delivering services on time and within budget

–       Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

§  Contracts Management

–       Plan and manage all contracts to ensure that they are professionally delivered at the right costs

–       Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

–       Ensure contracts are continually assessed to deliver best value to the client

§  Finance Management

–       Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics

–       Ensure financial processes are always followed

§  Health & Safety Management

–       Ensure the provision of a safe working environment

–       Ensure compliance with statutory regulations on fire, health and safety standards

§  Site Operations Management

–       Recommend continuous quality improvement practices and implement Industry Best Practice operations

–       Implement building procedures and performance measures and ensure they are maintained at all times

–       Ensure all Critical Environment (CEM) requirements are met

–       Review existing operations regularly to reduce costs and improve operational standards

–       24/7 emergency call support and site attendance is required

§  Risk Management

–       Ensure a property risk management program including audits is implemented and maintained

–       Ensure disaster recovering and business continuity plans are implemented and maintained

–       Ensure escalation procedures and incident reporting procedures are implemented and in place

–       Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct

§  Achieve Key Performance Indicators and Service Level Agreement targets

§  Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

§  Min. Bachelor’s degree in facilities management, building, business or other related field &/or  3-5 years’ experience in facilities, property management, hospitality or related field

§  Has experience working in environment

§  Knowledge of local occupational health and safety requirements

§  Knowledge of critical facilities

§  Knowledge of vendor management for specialized services

§  Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

§  Proven capacity to understand and interpret commercial contracts

§  Strong budget management and financial analysis skills

Critical Competencies for Success

§  Client Focus & Relationship Management

–       Demonstrates proactive & professional approach to customer service and stakeholder engagement

–       Ability to interact with a wide range of client staff, including senior levels

–       Ability to manage conflict and balance between client and firm requirements

–       Has a customer service oriented attitude

§  Team Leadership (where applicable)

–       Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

§  Project Management & Organizational Skills

–       Excellent planning & organizational skills to prioritize work and meet tight deadlines

–       Proven ability to manage multiple and complex operational matters on a daily basis

§  Problem Solving & Strategic Thinking

–       Capacity to deal with ambiguity and solve complex problems effectively

–       Analytical, proven ability to solve problems using a quantitative approach

–       Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

§  Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener

§  Passion for quality – has an eye for detail to make sure the best delivery of services

§  Self-motivated; confident & energetic

§  Ability to effectively deal with stressful situations

§  Flexible – able to adapt to rapidly changing situations

§  Strongly goal-oriented – able to focus on meeting all performance targets

§  Is a team player – able to cooperate and work well with others to meet targets

§  Proven ability to initiate and follow through with improvement initiatives

§  Exhibits honesty & trustworthiness

§  Open to new ideas & willing to challenge status quo