Facilities Manager

Facilities Manager

Sub Division: Facilities Management

Location: Swindon

Contract Type: Permanent

Hours: Full Time - 40 hours - Monday to Friday

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

We are looking for an experienced and driven Facilities Manager (Site Lead) to take full operational responsibility for the Swindon Police PFI Contract. Reporting directly to the Senior Project Manager, you will be accountable for ensuring contract performance, statutory and mandatory compliance, financial management, client satisfaction, and the effective delivery of both hard and soft FM services.

Job Description

This is a high-profile leadership position where you will act as the key point of contact for the client, lead on compliance and performance management, and drive continuous improvement across all aspects of service delivery.

Responsibilities

Contract & Compliance Management

• Ensure full compliance with the Project Agreement and Facilities Management Agreement.
• Maintain statutory, mandatory and contractual compliance across the contract.
• Manage CAFM systems to ensure adherence to contractual payment mechanisms and SLA requirements.
• Develop and maintain robust document control processes.
• Complete contractual reporting requirements within agreed timescales.
• Maintain the site Facilities Management Plan and associated documentation.
• Support audits, inspections and compliance reviews, implementing improvements where required.
• Ensure all site procedures are robust, documented and consistently followed.

Client Relationship Management

• Build and maintain strong relationships with key client stakeholders.
• Respond promptly and professionally to client requests and business requirements.
• Identify opportunities to enhance service delivery and exceed contractual obligations.
• Support quarterly board reporting and client review meetings.

Operational Delivery

• Lead the delivery of soft FM services including:

o Cleaning

o Catering/Canteen Services

o Waste Management

o Window Cleaning

o Porterage Services

• Ensure operational performance meets contractual KPIs and SLAs.
• Maintain an accurate directory of Operations & Maintenance information.
• Promote a "Right First Time" culture across all service activities.

Financial & Commercial Management

• Work closely with commercial teams to forecast and manage contract finances.
• Support month-end reporting and financial performance reviews.
• Manage lifecycle budgets and project delivery in accordance with company processes.
• Undertake tender exercises and pricing reviews to ensure best value.
• Manage utilities procurement, forecasting and consumption performance.
• Understand and apply contractual financial protocols and change control procedures.

Leadership & Team Management

• Lead, motivate and develop a high-performing site team.
• Conduct regular 1:1s and Personal Development Reviews.
• Deliver monthly team meetings focused on safety, performance and continuous improvement.
• Foster an inclusive working environment that encourages innovation and challenge.
• Promote recognition and reward programmes across the team.
• Ensure all personnel comply with DBS and vetting requirements.

Health, Safety & Sustainability

• Champion a safety-first culture across the site.
• Promote the reporting of Close Calls and Positive Interventions.
• Ensure full compliance with company safety, quality, environmental and compliance standards.
• Support carbon reduction, energy efficiency and sustainability initiatives.
• Drive Social Value and ESG activities, including community engagement and charitable initiatives.

Continuous Improvement

• Lead and embed LEAN methodologies across service delivery.
• Identify project milestones and critical success factors.
• Proactively identify risks and develop mitigation plans.
• Promote technology and innovative solutions to improve operational performance and efficiency.

Essential Qualifications/Skills

• Proven Facilities Management experience within a complex operational environment.
• Strong understanding of statutory and mandatory compliance requirements.
• Experience managing hard and soft FM services.
• Excellent client relationship and stakeholder management skills.
• Financial management, budgeting and forecasting experience.
• Experience leading, coaching and developing teams.
• Strong contract management and performance management capability.
• Excellent communication and reporting skills.
• Experience using CAFM systems.

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.