Facilities Manager

Who are we?

We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.

We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.

Why choose us?

Imagine more than just the future of work — with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey.

About the position

As a Facilities Manager you will be responsible for delivering the full suite of Facilities Management, working

in partnership with all stakeholders to ensure a world class service is always delivered and maintained.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving

both operational and commercial performance through best practice, operational excellence and identifying

opportunities for introducing new service lines and product offerings.

The role of the Facilities Manager will be to supervise, plan, and co-ordinate all aspects of system operations

and Hard Services delivery. Planned preventative maintenance (PPM), reactive maintenance, M&E and help

desk calls, and small project works. The successful candidate would be expected to be operationally hands on

where necessary as well as having full managerial and financial responsibilities.

Key Responsibilities

• Responsible for the contract management of the staff, operation and maintenance of all electrical

and mechanical plants/services, project works and building performance in order to meet contractual

outputs and objectives.

• Management and control of all technical matters relating to plant and equipment maintenance

including existing equipment, new works and future upgrade works.

• Line management responsibility for a contract team and indirectly for relevant sub-contractors,

ensuing contracts are staffed by fully competent teams and that effective succession planning

arrangements are in place.

• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver

best practice selection, training, assessment, and recognition/reward.

• Deliver effective business communication through advice, review, leadership and direct contribution

to management and team meetings, briefings, consultation forums, correspondence, monthly and

ad-hoc reporting and other publications.

• Ensure compliance with contractual KPI’s/SLA’s.
• Ensure that all matters that may impact the smooth running of the building and facilities are

immediately reported to both CBRE Excellerate and key client contacts.

• Ensure a customer focus within all areas of operational activities, and that effective relationships are

maintained with key client contacts.

• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost

reduction and contract growth, and ensure that these are met and exceeded.

• To conduct regular reviews of operating procedures making recommendations for improvement with

appropriate working practices and emergency/contingency procedures within the critical systems.

• Ensure that Method Statements and Risk Assessments are prepared, reviewed and utilised for all

tasks (PPM’s and reactive) carried out to ensure safe working practices.

• Ensure the building is maintained in line with CBRE Excellerate’s Show Site Standards and checklists

are completed to verify.

• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are

met.

• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy.
• Work closely with subject matter experts to engage and drive innovation, sustainability and best

practice across all services delivered on site.

• Promote and maintain the core Values of CBRE Excellerate.
• Undertake other tasks as defined and requested by local management.

Experience / Education

• Engineering bachelor's degree preferred
• 6–10 years of relevant experience in Facility Management

Preferred Requirements

• Facility Management certification
• Experience in staffing, selection, training, development, coaching, mentoring, and performance management
• Leadership skills to motivate team quality and efficiency

Skills Required

• Leadership and team management
• Organizational and problem-solving skills
• Advanced math skills (percentages, fractions, financial calculations)
• Influencing and negotiation
• Quality assurance and safety compliance
• Vendor management
• Process training and safety best practices

Knowledge Required

• Building operations and maintenance
• Capital project management
• Operating budgets and variance reporting
• Environmental health and safety procedures
• Local, state, and federal facility regulations
• Procurement and invoicing procedures

Behavioural Competencies

• Analytical thinking
• Problem solving
• Accountability
• Confidentiality
• Collaboration
• Leadership by example