Facilities O&M Expert(IDC)

As required by Alibaba, perform 5×8 IDC duty, ensure rapid response to O&M incidents outside working hours, and be able to arrive on site quickly in accordance with incident management standards. Organize and manage the infrastructure O&M team, establish duty and emergency response mechanisms, supervise compliance with standards, and ensure rapid resolution of O&M incidents. Drive process optimization and automation to enhance the overall stability of data center infrastructure operations.
Update and maintain operation logs, ensure data accuracy, and submit reports on time.
Response and Handling: Follow O&M incident management standards, respond quickly and arrive on site, handle and report incidents in a timely manner according to EOP, continue until fault recovery, and complete root cause and fault analysis to achieve closed-loop resolution.
Fault Localization: Be familiar with the power, HVAC, and low-voltage architecture of IDC facility infrastructure within the responsible region and their working principles, and be able to organize root cause analysis, post-incident review, knowledge accumulation, and summarization after an incident.
Risk Handling: Possess the ability to identify potential risks, perform risk control, and continuously optimize EOP processes.
Maintenance and Change: Able to independently develop and implement self-owned change and modification project MOPs, ensuring no faults are caused by changes.
Professionalism: Possess professional knowledge of infrastructure, be familiar with IDC facility construction standards and architectural design, and understand differences among mainstream infrastructure brands and models to provide optimization recommendations. Be proficient in carrying out monitoring management, security management, risk management, drill management, capacity management, availability management, and cost optimization for data center infrastructure, continuously optimizing and improving to enhance operational efficiency.
Leadership: Capable of leading the team to improve stability and efficiency while reducing risks. Familiar with project management tools and methodologies, with the ability to coordinate projects, optimize project processes, establish relevant technical standards, and collaborate across teams.
Professional Facility knowledge,IDC Concept
Communicate with clarity and logical structure, while listening attentively and with courtesy.