Facilities Operational Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position Overview

The Facility Operations Manager is responsible for the comprehensive operational oversight and strategic management of commercial real estate facilities, encompassing both hard and soft services. This role ensures efficient building operations, exceptional hospitality experiences, optimal tenant satisfaction, regulatory compliance, and cost-effective facility management while maintaining high standards of safety, security, and sustainability across the property portfolio.

Key Responsibilities

Daily Operations Management

Oversee daily facility operations including building systems, maintenance, and comprehensive tenant services

Coordinate with building engineers, maintenance staff, hospitality teams, and service vendors

Monitor building performance through management systems and regular inspections

Respond to tenant requests, emergencies, and operational issues with hospitality-focused solutions

Ensure smooth operation of all building amenities, common areas, and guest services

Manage move-in/move-out coordination and space modifications with white-glove service delivery

Soft Services & Hospitality Management

Concierge & Front Desk Services: Oversee lobby reception, visitor management, and concierge operations Manage package receiving, mail distribution, and tenant communication services Coordinate guest registration, access control, and visitor experiences Ensure professional, welcoming atmosphere in all tenant-facing areas

Cleaning & Janitorial Services: Manage comprehensive cleaning programs for offices, common areas, and specialized spaces Oversee restroom maintenance, supply management, and hygiene standards Coordinate specialized cleaning services (carpet, windows, deep cleaning)Monitor cleaning quality standards and tenant satisfaction

Food & Beverage Services: Manage cafeteria, coffee bars, and catering operations Oversee vending services and break room amenities Coordinate special events, tenant appreciation activities, and corporate functions Ensure food safety compliance and quality service delivery

Landscaping & Grounds Maintenance: Manage exterior landscaping, irrigation systems, and seasonal maintenance Oversee snow removal, parking lot maintenance, and exterior cleaning Coordinate outdoor amenities and recreational areas Maintain curb appeal and professional property presentation

Security Services: Manage security personnel, access control systems, and surveillance operations Coordinate visitor management protocols and emergency response procedures Oversee parking management and traffic control Ensure 24/7 security coverage and incident response

Hospitality Experience Management

Tenant Experience Programs: Develop and implement tenant engagement initiatives and events Manage fitness centers, conference facilities, and shared amenities Coordinate wellness programs, networking events, and community building activities Oversee tenant communication platforms and feedback systems

Guest Services: Ensure exceptional visitor experiences from arrival to departure Manage conference room booking systems and event coordination Provide technology support and presentation assistance Coordinate transportation services and local area information

Amenity Management: Oversee operation of fitness centers, cafés, lounges, and recreational facilities Manage retail services, dry cleaning, and convenience amenities Coordinate wellness services, massage therapy, and health programs Ensure amenity spaces meet luxury hospitality standards

Maintenance & Asset Management

Develop and implement preventive maintenance programs for all building systems

Coordinate corrective maintenance while minimizing tenant disruption

Manage vendor relationships and service contracts for both hard and soft services

Oversee capital improvement projects and building upgrades

Conduct regular facility assessments and condition reports

Maintain accurate records of all maintenance activities and service delivery

Team Leadership & Vendor Management

Lead and supervise comprehensive facility operations teams including: Building engineers and maintenance technicians Concierge and reception staff Cleaning and janitorial teams Security personnel Food service operators Landscaping crews

Develop staff schedules and coordinate multi-service work assignments

Manage vendor selection, contracts, and performance monitoring across all service categories

Ensure proper training in both technical skills and hospitality service standards

Conduct performance reviews and implement service improvement plans

Foster a hospitality-focused, service excellence culture

Financial Management & Budget Control

Develop and manage annual operating budgets for all facility services

Monitor expenses across hard and soft services to identify optimization opportunities

Prepare monthly financial reports including service delivery metrics

Evaluate and negotiate vendor contracts for maintenance, cleaning, security, and hospitality services

Track utility consumption, service costs, and implement efficiency measures

Support capital planning and budget development for facility improvements

Compliance & Safety Management

Ensure compliance with all local, state, and federal regulations

Maintain required permits, licenses, and certifications for all service operations

Implement safety protocols for maintenance, cleaning, food service, and hospitality operations

Conduct regular safety inspections and risk assessments

Manage environmental health and safety programs including food safety protocols

Coordinate with regulatory agencies during inspections and audits

Tenant Relations & Customer Service Excellence

Serve as primary operational contact for tenants with focus on exceptional service delivery

Address tenant concerns and service requests with hospitality mindset

Coordinate tenant improvements and space modifications with minimal disruption

Conduct regular tenant meetings, facility tours, and satisfaction surveys

Monitor tenant satisfaction across all service categories and implement improvements

Support leasing activities through showcase property presentation and service excellence

Strategic Planning & Service Innovation

Participate in strategic facility planning and service enhancement initiatives

Prepare operational reports including service delivery metrics and tenant feedback

Identify opportunities for service improvements and operational efficiency gains

Support business continuity and emergency preparedness planning

Lead sustainability initiatives across all service operations

Research and implement innovative hospitality and facility service solutions

Required Qualifications

Education & Experience

4+ years of experience in commercial facility operations with hospitality service components

Proven experience managing multi-tenant commercial properties with premium service standards

Background in hospitality, customer service, or luxury service delivery

Experience with both hard and soft service vendor management

Team leadership experience across diverse service disciplines

Technical & Service Knowledge

Understanding of HVAC, electrical, plumbing, and fire/life safety systems

Knowledge of hospitality service standards and guest experience management

Familiarity with building automation systems, CMMS software, and service management platforms

Understanding of food service operations, cleaning protocols, and security procedures

Knowledge of building codes, safety regulations, and service industry compliance requirements

Proficiency with Microsoft Office Suite, facility management software, and hospitality management systems

Core Competencies

Service Excellence: Commitment to luxury hospitality standards and tenant satisfaction

Leadership Skills: Ability to lead diverse teams across multiple service disciplines

Communication: Excellent interpersonal skills for tenant interaction and team management

Problem-Solving: Creative solutions for operational and service challenges

Customer Service: Hospitality mindset with focus on exceeding expectations

Financial Acumen: Understanding of service budgets, contracts, and cost optimization

Quality Management: Attention to detail in service delivery and facility presentation

Adaptability: Flexibility to handle multiple service priorities and emergency situations

Personal Attributes

Professional demeanor with hospitality-focused approach

Strong work ethic and commitment to service excellence

Ability to work independently while fostering team collaboration

Stress management and grace under pressure in service environments

Commitment to continuous improvement in service delivery

Ethical conduct and integrity in all tenant and vendor relationships

Working Conditions & Requirements

Standard business hours with on-call availability for service emergencies

Physical ability to walk facilities, inspect service areas, and oversee operations

Interaction with tenants, guests, and service staff throughout the day

Work in various environments including mechanical rooms, kitchens, and public areas

Valid driver's license and reliable transportation

Flexibility to attend evening event

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.