Facilities Operations Analyst

The Facilities Planner III supports the execution and governance of facility operations activities across a client portfolio. The role helps ensure that operational records, maintenance data, performance reporting, and supporting documentation are complete, accurate, and aligned with account requirements, Buyer objectives, critical performance indicators (CPIs), and service level agreements (SLAs).

This is an account-level operations support position focused on portfolio consistency, information quality, performance visibility, and continuous improvement. The role works with account leadership, Critical Facilities Managers, site teams, and support functions to identify gaps, standardize processes, track commitments, and improve the effectiveness of facility operations. The position does not perform site-level work assignment, technician dispatch, or development of the detailed maintenance schedule.

JOB OBJECTIVE

Enable reliable and consistent facility operations by providing account-level planning, coordination, data stewardship, and performance support. The Facilities Planner III/Analyst helps translate operational requirements into effective processes, accurate records, actionable reporting, and improvement plans that support safe execution, asset reliability, contract compliance, and achievement of CPI and SLA commitments.

Salary Range

$106,400 - $197,600 Annually

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management

Responsibilities

• Support account leadership and site teams in the execution of facility operations programs, standards, and contractual requirements across the portfolio.
• Maintain and improve the accuracy, completeness, and consistency of facility operations records, maintenance data, asset information, and supporting documentation.
• Monitor operational performance against Buyer objectives, CPIs, SLAs, and internal account metrics; identify trends, exceptions, and areas requiring corrective action.
• Prepare and maintain recurring operational reports, scorecards, dashboards, and supporting analysis for account reviews and client performance discussions.
• Coordinate follow-up on operational action items, deficiencies, audit findings, overdue activities, and improvement initiatives through documented closure.
• Support governance of preventive and corrective maintenance programs by reviewing account-level data for compliance, backlog, aging, completion quality, and recurring issues.
• Partner with Critical Facilities Managers, Critical Environment Directors/Engineers, and site planning/scheduling resources to improve work management practices without directing individual technician assignments or building site maintenance schedules.
• Support development, standardization, and continuous improvement of account-level operating processes, workflows, templates, records, and reporting methods.
• Assist with maintenance strategy, asset lifecycle, risk, and reliability initiatives by organizing data, tracking recommendations, and supporting portfolio-level analysis.
• Coordinate collection and validation of information required for client reviews, internal audits, compliance activities, operational readiness, and management reporting.
• Analyze work order, asset, maintenance, and performance data to identify recurring failures, process gaps, workload trends, and opportunities to improve efficiency and reliability.
• Support change control, shutdown, commissioning, and major maintenance activities at the account level by tracking required documentation, milestones, dependencies, and completion status.
• Work with account leadership, engineering, supply chain, finance, technology, and other support functions to resolve operational data or process issues and improve service delivery.
• Maintain historical performance information and account records to support trend analysis, benchmarking, forecasting, and continuous improvement.
• Promote consistent use of approved systems, processes, and documentation standards across the portfolio and help identify training or process-adherence gaps.

Qualifications Bachelor’s degree in facilities management, engineering, business, operations, or a related field preferred; equivalent relevant experience considered.

• 3-5 years of experience in facilities operations, maintenance management, planning, data analysis, or performance management; mission critical or data center experience preferred.
• Working knowledge of CMMS/work management systems and maintenance records, including preventive and corrective maintenance data.
• Strong proficiency with Microsoft Excel, PowerPoint, Word, Power BI, and reporting or dashboard tools; experience analyzing operational performance data.
• Ability to interpret service requirements, CPIs, SLAs, procedures, and operational data and convert them into clear actions and reporting.
• Strong organizational, analytical, problem-solving, and written/verbal communication skills.
• Ability to work effectively across multiple sites and functions, manage competing priorities, and follow issues through closure.

About Us ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com