Facilities Operations Assistant

Title: Facilities Operations Assistant

Salary: Negotiable

Hours: 15-20 hours per week over 3 days – evenings and weekends

Working Location: The New Croft, Chalkstone Way, Haverhill, CB9 0BW

Line Manager: CEO

Purpose of post: To play a key role in ensuring The New Croft provides a welcoming, safe and well-maintained environment for all visitors, customers and hirers. You’ll take ownership of day-to-day operations during your shift, covering customer service, logistics, team support, safety and overall site presentation.

Role Objectives:

1. General Facilities Support

• Shifts will cover evenings and weekends
• Support and lead the day-to-day operations of The New Croft’s facilities, including the function hall, bar, meeting room, 3G pitches and grass pitches during your shift.
• Oversee delivery of football programmes and match play during your shift.
• Assist with room setups, moves and changes as required.
• Assist with cleaning as and where required.
• Act as key holder and take responsibility for site security and operations.
• Respond to facilities requests and resolve straightforward issues where possible.

2. Customer/Staff Service

• Provide a helpful and professional service to staff, visitors and contractors.
• Respond promptly to facilities-related queries.
• Communicate effectively with different departments.
• Maintain a professional approach when dealing with problems or complaints.

3. Health & Safety

• Act as a first aider (training provided if required).
• Support the implementation of health & safety procedures.
• Report hazards, accidents, defects and maintenance issues.
• Ensure contractors and visitors follow site safety requirements.

4. Maintenance & Contractors

• Liaise with contractors and service providers.
• Escalate more complex maintenance issues to the CEO.

5. Security & Access

• Assist with opening/closing procedures.
• Monitor access issues and report security concerns.
• Support visitor and contractor arrangements.

6. Stock & Supplies

• Assist with deliveries and storage where required.

Person Specification:

Key Skills and Experience Required - Mandatory

• Previous experience in a sport, leisure, hospitality or customer facing role.
• A hands-on approach – comfortable being active on the floor and supporting the team.
• Willingness to step up and take responsibility during shifts.
• Good practical/problem-solving skills.
• Good communication and organisational skills.
• Ability to prioritise and manage multiple tasks.
• Good understanding of health & safety.
• Ability to work independently and as part of a team.
• Reliable, flexible and willing to work evenings and weekends.

Key Skills and Experience Required - Desirable

• IT skills sufficient to use email, maintenance systems and Microsoft Office.
• First Aid, Healthy & Safety or Food Hygiene qualifications.
• Involvement in events, promotions or local marketing.

If you feel you demonstrate the necessary skills and attributes required to fulfil the criteria for the vacancy, we will welcome your application.

Should you wish to apply, please email your CV with a covering letter explaining why you are suitable for this role to [email protected] by 9am on Wednesday 4th November.

Successful applicants will be contacted via phone or email by Friday 6th November. Should you not receive any correspondence from us by this date, this will mean that unfortunately you have not been selected for interview.

If you have any questions regarding the role, please email [email protected].

Expected hours: 15.0 – 20.0 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person