Facilities Operations Executive

Key Responsibilities:

• Manage and coordinate multiple vendors and contractors. Negotiate with vendors on contracts and costs.

• Perform spot checks on cleaning and maintenance services

• Respond to ad-hoc requests from employees or management

• Ensure all critical issues have been addressed and plan for resolution

• Monitor and manage any emergencies or urgent workplace issues.

• Continuously assess the workplace for potential improvements in efficiency, safety, or experience

• Update asset registers and maintenance schedules

• Analyse workplace data and KPIs, preparing monthly reports

• Data Analysis and Reporting:

  • Proficiency in collecting, analyzing, and interpreting workplace data.
  • Ability to create and present KPI reports and SLAs.

• Asset Management:

  • Experience in maintaining asset registers and inventory.
  • Knowledge of maintenance planning and execution.

• Vendor Management:

  • Ability to manage and coordinate multiple vendors and contractors.
  • Experience in conducting quality control checks and spot inspections.
  • Negotiation skills for managing vendor contracts and costs.

• Workplace Experience and Service Management:

  • Understanding of workplace experience concepts and best practices
  • Customer service orientation for managing help desk operations and user requests.

• Environment, Health & Safety (EHS):

  • Understanding of EHS regulations and standards
  • Experience in implementing and maintaining EHS programs.
  • Knowledge of emergency preparedness and response procedures

• Analytical and Problem-Solving Skills:

  • Ability to identify trends, issues, and improvement opportunities from data.
  • Critical thinking skills for developing solutions to workplace challenges.

• Communication and Interpersonal Skills:

  • Excellent written and verbal communication abilities
  • Ability to collaborate effectively with various departments and stakeholders.

• Organizational and Time Management Skills:

  • Capacity to manage multiple tasks and priorities simultaneously.
  • Attention to detail and ability to meet deadlines.

• Technical Skills:

  • Proficiency in using relevant software and tools for data management and reporting , Microsoft Office.
  • Understanding of workplace technologies and digital infrastructure.

Qualifications

• ITE/Diploma cert in Facilities Management or 5-7 years of Facilities Management experience
• Experience in ACMV, Cranes, Hoist, Fire protection
• Proven experience in facility management, preferably in a corporate setting.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications:

• Experience in Vendor management and customer experience.