Facilities Services Coordinator

SSX Group is seeking an experienced and highly organised Facilities Services Coordinator to join our growing team. This is a hands-on coordination role with a strong focus on commercial cleaning operations, while also supporting the delivery of broader commercial property maintenance and facility services across our client portfolio.

The successful candidate will play a key role in coordinating people, contractors, service requests and client requirements to ensure work is completed safely, efficiently and to a consistently high standard. As our business continues to grow, this position offers genuine opportunity to develop into broader operations and service management roles.

About the Role

Reporting to the General Manager – Facility Management, you will be responsible for coordinating the day-to-day delivery of facility services across multiple commercial client sites. Cleaning oversight will remain a significant component of the position, including supporting cleaning teams, managing service standards, conducting inspections and responding to client requirements. The role will also assist with coordinating commercial property maintenance tasks across a range of trades and service providers.

 Key responsibilities include:

• Coordinate daily commercial cleaning services across multiple client locations
• Support, guide and oversee cleaning staff to ensure service standards and client expectations are consistently achieved
• Conduct site inspections, quality audits and service reviews
• Manage staff rostering, coverage, inductions and day-to-day operational requirements
• Coordinate reactive and planned property maintenance requests and liaise with various trades and other specialist contractors
• Raise, allocate and monitor maintenance tasks through to completion
• Coordinate site access, contractor attendance and communication with clients
• Monitor outstanding works, quotations and service requests
• Maintain accurate job records, photographs, service notes and compliance documentation
• Assist with contractor onboarding and compliance requirements
• Identify opportunities to improve service delivery, efficiency and client outcomes
• Build strong working relationships with clients, employees, contractors and suppliers
• Respond professionally and promptly to service issues and operational challenges
• Support management with new client mobilisation, service transitions and ongoing contract development

About You

We are looking for someone who is confident managing people, priorities and client expectations in a fast-moving service environment.

Exceptional communication and leadership skills are essential. You will need to be comfortable dealing with clients, supporting frontline employees, coordinating contractors and taking ownership of issues through to resolution.

 The ideal candidate will demonstrate:

• Strong experience in cleaning supervision, facilities coordination, property services or a similar operational role
• Excellent verbal and written communication skills
• Strong leadership and people-management capability
• Exceptional organisation and attention to detail
• Ability to manage multiple jobs, locations and competing priorities
• A proactive, solutions-focused approach
• Confidence communicating directly with commercial clients
• Experience coordinating contractors and maintenance activities
• Good computer literacy and confidence working with job-management and reporting systems
• A strong understanding of workplace safety and contractor compliance requirements
• Ability to work independently while contributing to a broader operational team

 Previous experience within commercial property services, facilities management, commercial cleaning, maintenance coordination or integrated facility services will be highly regarded.

Career Development

This role is suited to someone who wants more than simply coordinating day-to-day services. SSX Group continues to expand its commercial cleaning, facility maintenance and security operations, creating opportunities for capable team members to take on greater responsibility as the business develops. For the right person, the Facilities Services Coordinator position provides a pathway toward future roles in Operations Management, Contract Management and broader Facility Services leadership.

Why Join SSX Group?

You will join a growing Australian facility services business delivering cleaning, maintenance, security and integrated property services to a diverse commercial client base.

We offer a role with genuine variety, responsibility and the opportunity to influence how services are delivered. You will work closely with both management and frontline teams and have the opportunity to build your career as our operations continue to grow.

If you are an organised, confident and motivated facilities professional who enjoys working with people, solving problems and delivering exceptional service, we would love to hear from you.