Facilities Services Supervisor

Job Purpose Oversee facility management service delivery across assigned sites, ensuring compliance with client requirements, quality standards, technical solutions, and budget expectations.

Key Responsibilities

• Supervise daily facility operations and ensure adherence to company policies, procedures, and service standards
• Provide technical supervision to maintenance teams to ensure work is completed to required quality standards
• Ensure compliance with Health, Safety, and Environment (HSE) regulations across all assigned sites
• Identify site risks and coordinate with EHS teams for corrective actions
• Coordinate site teams to ensure full service coverage and client satisfaction
• Monitor and evaluate team performance; identify training and development needs
• Support the Facilities Manager with technical recommendations and maintenance solutions
• Prepare and consolidate operational and technical reports on property performance
• Maintain and update technical documentation for all assigned sites
• Recommend improvements in HVAC, electrical, and mechanical systems to enhance efficiency and service quality
• Oversee preventive and corrective maintenance activities as per schedule
• Supervise contractors and ensure quality and timely delivery of services
• Perform additional duties as assigned by management

Qualifications

• Bachelor’s degree in Engineering (Mechanical or Electrical preferred)
• Valid UAE Driving License

Experience

• Minimum 4 years of experience in facilities management or building services in a supervisory role
• Proven experience managing service delivery, team performance, and maintenance operations

Technical Knowledge

• Building systems and technical installations (HVAC, Electrical, Mechanical)
• Health & Safety regulations and compliance standards

Skills & Competencies

• Strong team management and organizational skills
• Proactive and solution-oriented mindset
• Ability to anticipate issues and implement preventive actions
• Strong problem-solving and decision-making abilities
• Effective communication and stakeholder management
• Ability to work independently and under pressure

Core Competencies

• Accountability
• Teamwork
• Initiative and Innovation
• Adaptability
• Attention to Detail
• Customer Orientation
• Organizational Awareness
• Interpersonal Skills
• Self-Confidence

Key Performance Indicators (KPIs)

• Timely identification and implementation of property improvements
• Accurate and timely reporting to Facilities Manager
• Reduction in client complaints through improved service delivery
• Effective team performance and collaboration across stakeholders

Key Relationships

• Internal: Facilities Manager, Operations Team, Other Departments
• External: Clients, Service Providers, Contractors

Job Challenges

• Balancing client expectations with company policies and operational procedures
• Managing multiple sites and teams while maintaining service quality