Facilities Solutions Services Director

Purpose of the Role:

Managing Facilities Solutions Services (FSS) Business Unit to meet the Operational Excellence Standard, Financial Targets, Keep & Strengthen Customers Relationship, and Build a Teamwork Organization.

Role & Responsibilities in Brief:

1. Operation Excellence

• Managing FSS businesses profitably, efficiently, and cost-effectively, maximizing existing resources, and improving business practices by developing/implementing new agreed techniques and ideas,

• Profitably developing/growing FSS businesses by identifying and planning for and acquiring new customers as well as maintaining existing customers,

• Managing profit centers to meet the financial targets; revenue, gross margin, PBITA, OCF and FCF by cost control, efficiency program, billing on time, accuracy invoice, and resources management,

• Managing day-to-day operations to meet the company standard requirements delivering excellent services per customer’s contractual agreement,

• Performing workforce management on the manpower planning per the Customer Contract and Job Cost Sheet,

• Building and improving the customer relationships by sites visit, customer meeting, on time customer response and problem solving, etc., and meet the NPS (Net Promoter Score) Satisfaction Survey.

2. Business Management

• Gaining market share growth YOY,

• Existing (Keep) contract management renews especially key account customers,

• Identifying the potential customer by creating SFDC (Salesforce.Com) pipeline, and converting to the revenue to meet the Get and Grow targets,

• Meeting with SFDC quality requirements,

• Managing the Revenue Portfolio per budget and forecast as appropriate,

• Leading teams both Operations and Operations Support/Administration,

• Build and develop team members; succession and development plans for all managers are required.

Basic Qualification Required:

• At least 10 years working experience in operational management from same or similar businesses, with more than 1,000 workforce management,
• Bachelor degree in Business Management, General Management, with a master degree in Business Management (MBA) will be definitely advantage,
• Knowledgeable in Finance, Commerce, and Law is an advantage,
• Excellent Leadership, Interpersonal, Communication, Analytical, Logical-Thinking, Customer Relationship, and Problem-Sovling Skills,
• Demonstrated ability to work well independently and under pressure,
• Proficient in both Thai & English, Written and Spoken, and Computer Literacy,
• Willing to travel across the country, occasionally aboard, for work required.