Facilities Supervisor

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Facilities Supervisor at Opensity Solutions is responsible for overseeing daily facilities operations, maintenance activities, and workplace services to ensure a safe, efficient, and well-maintained environment for employees, clients, and visitors. This role provides direct supervision to facilities staff, including Associates and Coordinators, and partners closely with the Facilities Manager and Workplace Services leadership to ensure operational excellence and service consistency. The position ensures effective execution of maintenance, hospitality, and facility support services while contributing to team development and continuous improvement. This role reports to the Facilities Manager or Client Relations leadership and is classified as non-exempt.

ROLES & RESPONSIBILITIES:

• Supervise daily facility operations, ensuring buildings, equipment, and workspaces are safe, functional, and properly maintained.
• Oversee maintenance activities, including repairs, preventative maintenance, and resolution of facility-related issues.
• Coordinate and assign work to Facilities Associates, Coordinators, and service staff, ensuring timely completion of tasks.
• Monitor facility service requests and ensure proper escalation and resolution within service standards.
• Support inspection of facilities to identify maintenance needs, safety concerns, and operational improvements.
• Ensure compliance with safety regulations, workplace standards, and organizational policies.
• Support hospitality services, including conference room setup, kitchen maintenance, and common area upkeep.
• Oversee mail, copy, reception, and general workplace service functions as needed.
• Assist in office moves, workspace reconfigurations, furniture setup, and general facilities projects.
• Collaborate with the Facilities Manager to determine service needs, priorities, and operational requirements.
• Monitor vendor performance and coordinate with external service providers when required.
• Ensure proper stocking, inventory control, and supply management across facilities service areas.
• Support team training, onboarding, and ongoing performance development for facilities staff.
• Promote a culture of service excellence, accountability, and continuous improvement.
• Ensure accurate documentation of facility activities, issues, and service logs.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong leadership skills with experience supervising frontline facilities or workplace services teams.
• Solid understanding of facilities operations, maintenance processes, and workplace services functions.
• Ability to manage multiple service areas including maintenance, hospitality, and general office support.
• Strong organizational and prioritization skills in a fast-paced environment.
• Excellent communication and interpersonal skills for team and client interaction.
• Strong problem-solving skills with sound judgment and decision-making ability.
• Knowledge of workplace safety standards and regulatory compliance requirements.
• Customer service mindset with a focus on workplace experience quality.
• Ability to train, mentor, and support frontline staff.
• Proficiency with Microsoft Office and basic facility management or service tracking systems.

QUALIFICATIONS:

Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.

Experience: 2–4 years of experience in facilities operations, workplace services, hospitality, or maintenance support, including supervisory or lead experience preferred.

Technical Skills: Familiarity with office systems, service tracking tools, and basic facilities management platforms. Proficiency in Microsoft Office Suite is preferred.

Certifications: Facilities management, safety (OSHA or equivalent), or workplace services certifications are a plus but not required.

The Compensation range for this role is 32.00 to 36.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.