Facilities Team Lead

At the Ramp Group, we’re the powerhouse behind two of South Africa’s top-rated brands: RSAWEB & Octotel. More than just a shared services company, we’re known for our amazing culture, where people feel valued, empowered, and inspired every day.

What Drives Us?

• Openness & Honesty – Transparency and trust ensure everyone has a voice.
• Learning & Growing – Advance professionally while rubbing shoulders with industry leaders.
• Innovation at Our Core – We thrive on cutting-edge tech, fresh ideas, and creative thinking.
• Employee Wellness Matters – We invest in initiatives that support both personal and professional well-being.
• We Make It Fun! – Hard work pays off, and we celebrate our wins together.
• A Growing Business with Agile Roots - Despite being rated among the top industry, we've kept our entrepreneurial spirit which ensures we are agile and able to move fast!
• Careers, Not Just Jobs - Our strong values, dynamic culture, and continuous growth mean people love working here.

Join the Ramp Group and build a career at a company that truly values you!

Role Overview

The Facilities Team Lead provides leadership and operational ownership of the organisation’s facilities function, ensuring a safe, efficient, well-maintained and high-quality workplace environment. The role is accountable for leading the facilities and cleaning team, overseeing maintenance operations and external service providers, managing office and node rental obligations, monitoring utility consumption and driving effective facilities administration and reporting. The Facilities Team Lead is expected to proactively identify operational risks and opportunities, implement improvements, and ensure that facilities services consistently meet organisational standards, operational requirements and business needs.

Key Responsibilities:

Facilities Management & Coordination

• Office Maintenance & Upkeep: Oversee the day-to-day maintenance and upkeep of the office environment, including repairs, equipment servicing, pest control, deep cleaning, furniture and equipment requirements. Coordinate service providers and suppliers, track facilities-related orders, and ensure timely delivery, completion and payment.
• Team Management & Supervision: Directly supervise and manage the facilities and cleaning team, including the allocation of daily responsibilities, scheduling, attendance, performance, conduct and productivity. Provide guidance and support to team members, address operational issues and ensure that required standards are consistently maintained.
• Maintenance Oversight: Plan, prioritise and monitor the maintenance technician's daily activities and workload, ensuring that maintenance requests are attended to timeously and that preventative maintenance requirements are kept on track.
• Cleaning Operations: Take ownership of cleaning operations across the office environment. Maintain and optimise cleaning schedules, allocate resources according to operational requirements, conduct regular quality checks and implement corrective action where required.
• Facilities Planning & Support: Work closely with the Office Coordinator and relevant departments to support events, office activities, operational requirements and facilities-related projects.
• Operational Problem-Solving: Identify facilities-related risks, recurring issues and areas for improvement, and take appropriate action to resolve issues or escalate them where necessary.

Administration, Reporting & Financial Oversight

• Record Keeping: Ensure accurate and up-to-date records of facilities activities, maintenance, cleaning, supplier engagements, incidents and other operational matters.
• Rental & Utility Administration: Take ownership of the administration and monitoring of office and node (data centre) rental payments, ensuring invoices are received, verified and submitted for payment within the required timeframes. Maintain accurate records of rental commitments and escalate discrepancies or payment issues as required.
• Electricity Consumption Reporting: Monitor and maintain accurate electricity consumption records across applicable offices and nodes. Prepare and submit regular consumption reports, identify significant variances or unusual consumption patterns, and escalate exceptions where necessary.
• Reporting & Monitoring: Maintain and regularly update facilities dashboards, spreadsheets, Trello boards and other tracking tools to provide clear visibility of outstanding tasks, maintenance requirements, rental commitments, utility consumption and operational priorities.
• Performance Monitoring: Monitor team and service-provider performance against agreed standards and requirements, addressing gaps and implementing corrective measures where necessary.
• Issue Escalation: Report significant delays, risks, operational issues, performance concerns or exceptions to the direct manager in a timely manner, together with proposed solutions where appropriate.
• Continuous Improvement: Identify opportunities to improve facilities processes, cost efficiency, team effectiveness, service quality and the overall workplace environment.

Requirements

• Completed Grade 12 or equivalent.
• Relevant qualification in Facilities Management, Property Management, Operations Management, Business Administration or a related field would be advantageous.
• Minimum of 5 years' relevant experience in a similar role.
• Proven experience managing and supervising teams, including allocating work, monitoring attendance and performance.
• Experience managing office facilities across multiple sites would be advantageous.
• Experience working in a fast-paced environment will be advantageous.
• Proficiency in Microsoft Office, particularly Excel, with experience using spreadsheets, dashboards and reporting tools.
• Strong attention to detail and the ability to manage multiple priorities and deadlines.
• A valid drivers license.

Benefits

• Medical Aid Contribution (Discovery)
• Reduced Gap Cover Rates (Turnberry Premier)
• Retirement Annuity Contribution (Allan Gray)
• Medical Insurance (Momentum - Health4Me)
• Discounted Internet Connectivity
• Free Employee Wellness Programme (Lyra)
• Team Buildings
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best!

If you haven’t heard from us within 2 weeks after your application, please consider your application unsuccessful.

Application Question(s):

• What is your current salary?
• What is your desired salary?
• What is your notice period?

Education:

• High School (matric) (Preferred)

Experience:

• Facilities Management, Operations, or similar: 5 years (Preferred)

License/Certification:

• Drivers License (Preferred)

Work Location: In person