Facilities Technician I

GENERAL SUMMARY:

The Facilities/Security Technician I provides maintenance support and security services for the entire District. The Tech completes routine security rounds and is a first responder to situations requiring security presence or intervention.  The Tech also performs preventative maintenance tasks and other facilities work orders for KVH buildings, grounds, vehicles, etc.  The Facilities Technician I demonstrates excellence in customer service during interactions with employees, managers/supervisors, patients, patient family members, customers, vendors, etc., and works collaboratively with all employees throughout the organization to provide optimal facility support services in a professional, ethical, and knowledgeable fashion.
Casual positions are not eligible for benefits.

Minimum Education, Training & Experience (includes licenses or certifications)

• Must be 21 years of age or older with a current driver’s license and clean driving record to be covered on the KVH vehicle insurance.

Education:

• A high school diploma or GED is required.

Experience:

• Previous work experience in building maintenance/repair and/or the construction trades preferred.
• Prior security experience or training is strongly preferred.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

SECURITY DUTIES

• Patrols facilities and grounds both internally and externally to promote a safe and secure environment

• Responds immediately and appropriately to emergency situations such as combative or violent people, missing patients, fire alarms, elevator entrapments and crimes on campus

• Enforces parking policies/procedures and issues parking warnings as necessary

• Follows all facility and department policies and procedures

• Responds to calls for assistance and provide vehicle assistance for patients, visitors and staff as appropriate (jump starts, etc.). Is alert to any hazardous or unsafe conditions while on patrol

• Corrects or refers hazardous conditions to the appropriate personnel for correction, i.e., Facilities & Engineering or Environmental Services.

• Rapidly de-escalates violent situations and performs crisis intervention in a volatile and dynamic environment.  May help physically restrain patients following established policies and procedures.

• Ensures Behavioral Health patients remain safe in their room as requested by clinical staff.

• Works with law enforcement to secure weapons and other belongings per district policy.

• Gathers accurate evidence and information for reporting criminal activity to local Law Enforcement and KVH Incident Reporting. May be required to testify in court for relevant cases

• Prepares various reports related to arrests, security incidents, investigation results, and unusual activity. Documentation must comply with Department guidelines for potential submission to other KVH Departments and government agencies

• Ensures effective communication and good relations by being friendly and helpful, providing information and directions to staff, visitors, and patients

• Monitors security cameras

• Interacts with local law enforcement officials as necessary and follows the “Integrity and Compliance” guidelines for disseminating information to law enforcement

• Security is considered essential staff and therefore may be required to report to duty or hold over during inclement weather conditions and other emergencies to maintain operational needs

• Works with members of other departments to lead, counsel, resolve or investigate safety and security issues

• Issues temporary ID badges and keys to employees, contractors, students, and visitors as necessary

FACILITIES DUTIES

• Performs routine preventative maintenance (PM’s) according to schedule.
• In conjunction with Facilities Tech II, performs work order repairs in a timely manner to ensure that facility equipment and systems remain in working condition.
• Accurately documents all work performed in the work order system.
• Provide updates and relay concerns to the manager or others as appropriate.
• In the absence of the Courier, assists with transportation of patients, visitors, and employees per the District’s Transportation Policy.
• Provides Access Control monitoring
• Participates in logistics activities for community outreach events such as setting up tents, transporting tables, etc.
• Identifies all equipment and work areas that do not meet safe operational guidelines and removes from service or properly tags (log-out, tag-out system) for clear identification that the area is out-of-service and is scheduled for corrective maintenance.
• Performs general cleaning in work areas to ensure that dust and debris is minimized as part of all repair work done in the facility; complies with any regulatory requirements to eliminate any hazardous risks or breaches of contamination.
• Dispose of garbage and bio-waste management material, including recycling any materials identified for recycling, and remove them from hospital premises as established by policy and procedure.
• Participates in fire, safety, hazardous materials, MSDS, infection control, and other required training to ensure the hospital is ready and able to respond to emergencies and other situations.
• Performs grounds work, including maintenance of parking lots (snow and ice removal, debris removal, etc), lawns, and landscaped areas.
• May assist with ordering/maintaining department supplies and equipment parts, etc.
• May take calls for the department on a back-up or emergency basis upon completion of on-call training program
• Performs other duties as assigned.