Facility Ambassador

1. Front Office & Reception Management

• Welcome and assist tenants, visitors, guests, and VIPs in a professional and courteous manner.
• Manage reception/front desk operations and ensure a high standard of appearance and service.
• Handle visitor registration, access coordination, appointments, and general enquiries.
• Provide information regarding property facilities, amenities, services, and operational procedures.
• Manage incoming calls, emails, requests, and correspondence.
• Coordinate visitor passes and access requirements with security teams.

2. Tenant / Occupant Experience

• Act as the first point of contact for tenant and occupant queries.
• Understand tenant requirements and coordinate with relevant departments for timely resolution.
• Maintain a customer-focused approach throughout the tenant journey.
• Conduct regular interactions with occupants to understand service requirements and feedback.
• Assist with tenant onboarding and orientation when new occupants move into the property.
• Support tenant engagement activities, events, celebrations, and community initiatives.

3. Facility Management Coordination

• Coordinate tenant requests with Engineering, Housekeeping, Security, Parking, Pest Control, Landscaping, and other facility teams.
• Log service requests and monitor them through closure.
• Follow up with respective departments to ensure agreed service timelines are achieved.
• Escalate unresolved or critical issues to the Facility/Property Manager.
• Maintain accurate records of complaints, requests, feedback, and resolutions.

4. Hospitality & Guest Experience

• Apply hotel-style hospitality standards within the property environment.
• Maintain a warm, professional, and personalized approach when interacting with occupants and visitors.
• Handle complaints and difficult situations calmly and professionally.
• Ensure proper grooming, etiquette, communication, and service standards.
• Anticipate customer requirements and provide proactive assistance wherever possible.
• Support VIP visits, corporate events, meetings, and special occasions.

5. Property Information & Assistance

• Provide information about:
• Building facilities
• Parking
• Cafeteria/F&B facilities
• Meeting rooms
• Fitness/recreation facilities
• Transportation
• Nearby services and amenities
• Emergency procedures
• Property rules and regulations
• Assist occupants with navigation and facility usage.
• Maintain updated information about property services and operating hours.

6. Complaint & Feedback Management

• Receive and record customer complaints and service requests.
• Coordinate with internal teams for resolution.
• Follow up with the customer after resolution to ensure satisfaction.
• Identify recurring issues and communicate trends to the Facility Manager.
• Maintain customer feedback records and contribute to service improvement initiatives.

7. Events & Tenant Engagement

• Support planning and execution of tenant engagement programs.
• Coordinate with vendors and internal teams for events and activities.
• Assist in property events, festivals, employee engagement programs, and promotional activities.
• Ensure event areas are properly prepared and maintained.
• Provide hospitality support during VIP and corporate events.

8. Property Management Support

• Assist the Property Manager/Facility Manager with daily administrative activities.
• Prepare daily/weekly reports on customer requests, complaints, and service performance.
• Maintain visitor, tenant, and service-related records.
• Support audits, inspections, and property surveys.
• Assist during emergency situations according to established procedures.
• Coordinate with security and engineering teams during incidents or building disruptions.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person