Facility & Digital Transformation Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall Role

東京3拠点（オフィス）のオフィスサービスの提供とサポート 

Duties& Responsibilities 

• チームメンバーとして、アカウント運営のサポート

• アカウントマネジャーのサポート

• KPI/SLA管理

• お客様満足度調査

• Account Management Planningの策定と実施

• 契約管理

• 予算管理

• レポート対応

• オフィスサービスに関連する現場サポート

• 固定資産管理と現場サポート業務

• ユーザーリクエスト対応

• イベントサポート

• 車両管理業務

• オフィス座席管理（社内ソフト使用）とベンダー対応

• FM業務に関するDXを使用した業務改善

• その他、保険管理、植栽管理業務などのサポート業務

 

Client Communications

• 定期レポートの提出とお客様が期待する改善を提案

• お客様にとって有益になる情報の獲得と提供

• 信頼を獲得するために、必要なActionを構築する

Candidate Specification

Experience

• ファシリティ業務または総務業務の経験を2年以上有すること

• データ作成を含む事務作業の経験を2年以上有すること

Task Skills

• 関係者と粘り強く交渉し、良好な関係を築ける方

• 常に目標と改善を意識し、前向きに取り組むことが出来る方

• 柔軟な思考を持って、お客様やチームの問題に取り組める方

• PCスキル（Microsoft Excel, Power Point, Wordなど）

• 向上心を持って新しい事を学ぼうと努められる方

• 英語は必須ではないが、前向きに対応する事が出来ること

• IT リテラシーが有り、社内アプリやソフトを使用した自動化の仕組みづくりなど積極的に取り組める方

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.