Facility Coordinator

About the Role

The Facility Coordinator oversees the day-to-day facility and housing operations for U.S.VETS project-based and scattered-site housing. This role ensures housing units meet quality, safety, and regulatory standards while coordinating maintenance, inspections, landlord relationships, lease-up activities, and resident needs. The Facility Coordinator also supervises facility staff and helps maintain a safe, well-managed environment for veterans.

What You’ll Do

Facility & Housing Operations

• Oversee the condition, safety, cleanliness, and maintenance of U.S.VETS housing units.
• Conduct regular inspections to ensure compliance with HUD Housing Quality Standards (HQS), OSHA, fire safety, and applicable housing regulations.
• Coordinate move-ins, move-outs, unit turnover, repairs, maintenance requests, and preventative maintenance.
• Establish maintenance schedules, manage work orders, and maintain accurate facility, equipment, and property records.
• Coordinate lease-up activities, landlord negotiations, lease agreements, and housing databases in partnership with the Operations Manager.
• Identify facility needs, develop cost estimates, and work with leadership to prioritize expenditures within budget.

Team Leadership & Compliance

• Supervise facility staff and ensure adherence to policies, safety standards, and performance expectations.
• Train staff on facility maintenance, safety procedures, emergency preparedness, and operational standards.
• Develop and maintain preventative maintenance and safety inspection programs.
• Maintain required OSHA, fire safety, and facility-related certifications.
• Lead and actively participate in the Health & Safety Committee.
• Monitor program and facility activities to ensure compliance with established policies and standards.

Resident & Community Relations

• Work with residents to address housing-related concerns, unit responsibilities, repairs, and property standards.
• Facilitate resident meetings and help resolve concerns or conflicts in a professional and timely manner.
• Build relationships with landlords, community providers, volunteers, and supportive service organizations.
• Partner with the Volunteer and Veteran Activities Coordinator to support resident activities, volunteers, and community engagement.
• Maintain information on available community and supportive services for residents.

Budget & Reporting

• Assist with facility maintenance budgets, expenditure tracking, cost estimates, and equipment recommendations.
• Maintain accurate records and prepare technical, operational, and statistical reports.
• Monitor facility goals, identify operational needs, and recommend improvements to policies and procedures.

What You Bring

• Bachelor’s degree preferred.
• Minimum 5 years of experience in facility management, property management, housing operations, or a related field.
• Minimum 2 years of supervisory experience in a related field. Two years of employment with U.S.VETS may substitute for supervisory experience.
• Experience with housing quality standards, facility maintenance, safety compliance, property operations, or landlord relations.
• Experience working with veterans and/or individuals experiencing homelessness preferred.
• Strong leadership, problem-solving, organization, and conflict management skills.
• Excellent written and verbal communication skills.
• Ability to work independently, take direction, manage multiple priorities, and collaborate effectively with staff, residents, landlords, and community partners.
• Proficiency with Microsoft Office and internet-based systems.
• Demonstrated personal and financial integrity.
• Valid driver’s license required. Must meet company insurance requirements and complete required driver training.