Facility Coordinator

工作职责:

The Facility Coordinator plays a vital role in ensuring the smooth day-to-day operation of the client’s workplace. Acting as the first point of contact for facility-related inquiries;you will coordinate service delivery;manage helpdesk tickets;and support the Facility Manager in administrative and operational tasks. This role is critical in maintaining high levels of occupant satisfaction;safety;and efficiency across the assigned site(s).Key Responsibilities

• Helpdesk & Request Management
• Serve as the primary point of contact for employee facility requests via phone;email;or the Integrated Workplace Management System (IWMS/CAFM).
• Log;track;and dispatch work orders to appropriate internal technicians or external vendors (e.g.;HVAC;plumbing;electrical;cleaning).
• Monitor ticket status to ensure timely resolution and compliance with Service Level Agreements (SLAs).
• Follow up with requestors to confirm satisfaction upon completion of tasks.
• Vendor & Service Provider Coordination
• Coordinate daily activities of soft service providers (cleaning;security;waste management;landscaping) and hard service contractors.
• Conduct regular site walks to inspect service quality and identify maintenance issues or safety hazards.
• Verify vendor attendance logs and work completion records for monthly invoice validation.
• Escort authorized vendors to sensitive areas and ensure they adhere to site safety protocols (Permit to Work).
• Administrative & Operational Support
• Maintain up-to-date facility documentation;including floor plans;asset registers;warranty certificates;and emergency contact lists.
• Assist in the preparation of monthly performance reports;KPI dashboards;and meeting minutes.
• Manage inventory of office supplies;spare parts;and key cards/access badges.
• Support the planning and execution of office moves;space changes;and small-scale renovation projects.
• Health;Safety & Environment (HSE) Compliance
• Ensure all facility operations comply with local regulations and company HSE policies.
• Report any safety incidents;near-misses;or hazardous conditions immediately to the Facility Manager.
• Assist in organizing fire drills;safety training sessions;and emergency preparedness activities.
• Monitor building systems (lighting;temperature;air quality) to ensure a comfortable and safe working environment.
• Occupant Experience
• Proactively engage with occupants to gather feedback on workplace services.
• Assist in organizing workplace events or initiatives that enhance employee engagement and well-being.
• Address minor complaints promptly and escalate complex issues to the Facility Manager when necessary.Qualifications & Requirements
• Education: Associate’s or Bachelor’s degree in Facility Management;Business Administration;Hospitality;or a related field.
• Experience:1–3 years of experience in facility coordination;office administration;or customer service roles.Prior experience in a corporate real estate or property management environment is preferred.
• Technical Skills:Proficiency in Microsoft Office Suite (Excel;Word;PowerPoint;Outlook).Familiarity with IWMS/CAFM platforms (e.g.;Tririga;Archibus;ServiceNow) is a plus.
• Language: Fluent in Mandarin Chinese; good written and verbal English skills are required for reporting and global communication.
• Certifications: FMP (Facility Management Professional) or similar entry-level certification is advantageous but not mandatory.Core Competencies
• Customer Focus: Strong desire to help others and deliver excellent service.
• Communication: Clear and professional communication skills;both verbal and written.
• Organization: Ability to multitask;prioritize workload;and manage time effectively in a fast-paced environment.
• Problem Solving: Proactive approach to identifying and resolving issues before they escalate.
• Teamwork: Collaborative mindset with the ability to work effectively with diverse teams and vendors.
• Attention to Detail: Accuracy in data entry;reporting;and inspection tasks."

任职条件:

Same as above